TrapCasino - Depozit igrača je odložen.

I deposited the sum of 0.42 ltc to my account on 1st of September. The transaction was successful but in my crypto wallet and casino account but my casino balance was not updated. I have chatted their customer representatives which they confirmed that they have received my deposit.

According to them they said that they have forwarded my complaint to Tech team to solve my complaint, that they are waiting for email update from them soon. Since 2 days now no email updates from them and they have stopped replying my message.

I am requesting casino guru's assistance in reviewing this case and help me to get back my deposit .

The screenshots of my chat and my

deposit proof are also uploaded here.

Thank you for your assistance .

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrapCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits?
• Could you please share a screenshot of your balance?
• What happens when you attempt ot play a game or place a bet?
• Have you tried to use a different browser or a different device to access your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Tank you so much for reviewing this case.

I have made a successful deposit with them before now.

I will share the screenshot of my balance to the email provided.

When I attempted to place a bet I will be reminded dat I don't have enough balance to carryout the action

Yes, I have used other browser to login to my account with them my balance still not updated.

Tanks so much

Dear Onyeze2030,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Onyeze2030,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from TrapCasino to join this conversation. Their input should help us move the case forward more efficiently.

Dear TrapCasino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the deposit.

Thank you for your cooperation and a timely response.

Best regards,

Samuel