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I requested withdrawal of earned money

They answered me when I asked when I could have my money and they told me that 72 hours, since there was no transfer, I asked again and they asked me for a series of address, bank and personal documents.

However, to enter to play and transfer they do not ask for anything

I already sent the transfer data, it should be enough

It just makes me distrust and it seems like a scam

please give answer

Solicité retiro de dinero ganado

Me contestaron al consultar cuando podría contar con mi dinero y me contestaron que 72 horas, al no haber transferencia volví a consultar y me solicitan una serie de documentos de domicilio, bancaria y documento personal

Sin embargo, para entrar a jugar y transferir no piden nada

Ya envié los datos de transferencia, debiera ser suficiente

Solo me genera desconfianza y me parece una estafa

Favor dar respuesta

Hello Lorena,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ultra Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Dear Lorena,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.

Dear lorenabeaguzman,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.