Union Jackpots Casino - Povlačenje igrača je odloženo.

Due to workload, they tell me the same thing over and over again.

λογω φόρτου εργασίας μου λένε τα ίδια και τα ίδια

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Alex1988z,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not made any withdrawals from this casino, my account was verified and since then they have been telling me to wait due to workload.

I didn't play with a bonus.

Even now they tell me the same thing

Δεν έχω κάνει καμία ανάληψη από το συγκεκριμένο καζίνο ο λογαριασμός μου επαληθεύτηκε και από τότε μου λένε να περιμένω λόγω φόρτου εργασίας.

Δεν έπαιξα με μπόνους

Ακόμη και αυτή την στιγμή μου λένε το ίδιο

Dear Alex1988z,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas