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I withdrawal 500 and they not paying out i sent all my id and after 8 emails no answer I think it a scam

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Dear Bexs69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hi I made the withdrawal on 25 Feb 2026 and all my id ok 3 times to withdrawal and all of them not given my money and now they closed my account

Thank you for your reply and for providing the previous details, Bexs69.

• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used for deposit?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

No it without bouns real money same card I payed with sent loads of emails to them and now can not get on the game as it saying thisthankyou

There saying can not have my winning because app does not work in UK anymore is is based in America it stopped working since last week strange what going on at the moment I just want my winning if you could help me thankyou

Can you help me get my money plz

Thank you for your reply and for providing the previous details, Bexs69.

Could you send me the last communication regarding the account restriction or any additional communication regarding this issue? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Bexs69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru