V.Vegas Casino - Dobici igrača još nisu isplaćeni.

I would like to provide full context and a detailed update regarding my case:

 August 18th Withdrawals & Delay: On August 18th, I initially submitted withdrawal requests. Support instructed me to keep my balance above €2,000. I waited for 7 full days, but the funds were never processed. Due to this intentional delay and psychological pressure, I ended up playing again and lost those funds.

 Current Winnings & Account Status: Recently, I won again and accumulated a balance of €7,200.

 Verification Issues: My account has been fully active for over 6 months, yet support only processed/verified my withdrawal request after I directly confronted them about the unnecessary delay.

 Restricted Access: Currently, I am unable to access any games on the platform (getting errors/connection blocks), although my total account balance remains untouched.

 Active Pending Withdrawals: I have created 4 valid bank transfer withdrawal requests totaling €7,200 (split as €1,100 + €2,500 + €2,000 + €1,600 due to per-transaction limits). All are currently marked as "New".

I have screenshots documenting every single step, timestamp, chat conversation, and transaction ID. The core issue is the casino’s pattern of intentionally delaying withdrawals to force players into playing back their balance.

I kindly request your intervention to ensure the casino approves and transfers my pending €7,200 without further delay.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Jasm25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jasm25,

We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you always to submit only one complaint about each issue. Thank you very much for your understanding.

Best regards,

Jean