V.Vegas Casino - Povlačenje igrača je odloženo.

After winning €300, I've been waiting for my withdrawal for over a month. The verification process constantly requests new documents – no sooner have you uploaded one than they suddenly demand another. This has been dragging on for weeks and seems like a pure delaying tactic to prevent the withdrawal. I expect transparent and prompt processes from a reputable provider – the opposite is true here. Stay away if you actually want to see your money!

Nach einem Gewinn von 300€ warte ich seit über einem Monat auf meine Auszahlung. Bei der Verifizierung werden ständig neue Dokumente nachgefordert – kaum hat man eines hochgeladen, wird plötzlich ein weiteres verlangt. Das zieht sich schon wochenlang hin und wirkt wie reine Verzögerungstaktik, um die Auszahlung zu verhindern. Von einem seriösen Anbieter erwarte ich transparente und zügige Prozesse – das Gegenteil ist hier der Fall. Finger weg, wenn ihr euer Geld auch wirklich sehen wollt!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you have sent to the casino to verify your account so far?
• Have any of your documents been approved?
• How many documents are currently pending review, and when did you last upload a document to your casino account?
• Which games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mananon,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika