Vima Casino - Depoziti igrača nisu obrađeni.

I transferred $5000 from my Ualá account last night and it wasn't deposited into my account, but it was deducted from my wallet. Then I made another $5000 transfer through Mercado Pago, it was deducted from my wallet, but it didn't appear in the game!

Transferi desde la cuenta uala anoche $5000 y no se me depositaron en la cuenta pero si se me descontó de mí billetera después hice otra transferencia de $5000 en mercado pago se descontó de la billetera pero no me llegó en el juego!!

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Dear Sooolll123migueles,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika