Dragi Mihaelferens,
Hvala vam puno što ste podneli žalbu. Žao mi je zbog vašeg problema sa povlačenjem sredstava.
Važno je razumeti da kazino nema potpunu kontrolu nad ponuđenim načinima plaćanja. Postoji nekoliko faktora koji mogu uticati na ovo, kao što su nadležni organ za licenciranje, geografska lokacija, ugovori sa dobavljačima usluga plaćanja i bankarska ograničenja. Samo zato što je način plaćanja dostupan za depozite, ne znači nužno da će biti ponuđen i za isplate. Pored toga, načini plaćanja mogu biti obustavljeni u bilo kom trenutku i, nažalost, kazina mogu biti ograničena u svojoj mogućnosti da ponude određene opcije plaćanja svojim klijentima.
- Da li je vaš nalog uspešno verifikovan u prošlosti?
- Da li ste ranije uspešno isplaćivali novac koristeći Interak?
- Koji načini plaćanja su trenutno dostupni na vašem kazino nalogu za depozite i isplate?
- Da li ste pokušali direktno da kontaktirate Interak, kako vam je savetovao kazino, da biste proverili da li se uplate iz VipLak kazina mogu prihvatiti i obraditi na vaš račun, a da ne budu odbijene?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav
Veronika
Dear Michaelhferrence,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.
- Was your account successfully verified in the past?
- Have you made any successful withdrawals using Interac before?
- Which payment methods are currently available in your casino account for deposits and withdrawals?
- Have you tried contacting Interac directly, as advised by the casino, to check whether payments from VipLuck Casino can be accepted and processed to your account without being declined?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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