Volerbet Casino - Depozit igrača kasni, a podrška ne reaguje.

Deposited into casino useing the eth address they provided.

it’s been 14 hours and my money is still not in my casino balance.

support will not provide me an email to contact them with as they said there is none. And they tell me to keep waiting.

please help this is a pure scammers black site and should be removed from here I wish I never trusted your score here I wouid of never deposited !

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Dear aussietrump,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you successfully deposited in the casino previously, using this payment method?
• Could you please share the full hash of the transaction so we may independently verify that the transactions were successful?
• Did you deposit the cashier section in your player account?
• If you didn't, can you confirm that you used the correct address provided by the casino to transfer the funds?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello ?

Thank you very much for your reply, aussietrump. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Ok cool guess I’ll wait

Dear aussietrump,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear aussietrump,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Volerbet Casino to join this conversation and assist in addressing the complaint.

Dear Volerbet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear aussietrump,

Thank you for your patience.

We have contacted the casino representative once again and hope to receive their response soon. To allow them sufficient time to provide an update, I will extend their response deadline by an additional seven days.

Your continued patience is greatly appreciated.

Dear Player,

First of all, please accept our sincere apologies for the inconvenience and frustration caused by this situation.

We have completed a thorough investigation into your case. Our records show that you made a €480 deposit on 03.06.2026, and after reviewing the transaction, we can confirm that the funds were successfully credited to your gaming account on 18.06.2026.

As a gesture of goodwill and to thank you for your patience and understanding, we have credited your account with a €30 Cashback Bonus.

Bonus Terms & Conditions:

Cashback Amount: €30

Wagering Requirement: 1x

Maximum Bet while the bonus is active: €5

Maximum Cashout: 10 times the bonus amount 

We sincerely apologize once again for the delay and appreciate your patience throughout the investigation. If you have any further questions or require any assistance, please do not hesitate to contact us.

Kind regards,

The Volerbet Team

Dear aussietrump,

Thank you for your patience.

Could you please confirm whether the information provided by the casino is correct? In particular, have the deposited funds been credited to your gaming account, and have you also received the €30 cashback bonus?

I look forward to your response.

Dear aussietrump,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru