VV88 AUD Casino - Povlačenje igrača je odloženo, a aktivnost na nalogu je osporena.

Claimed a welcome back bonus of $100 had to get it to $2000. I did that and hit withdraw. It was rejected and then I got accused of buying free games when I didn’t! They altered my bet history and tried to say I was playing slots I wasn’t! I proved that I wasn’t in multiple screenshots but they wouldn’t listen! They even tried saying I bet $0 but won $1200 of a $0 bet! That’s impossible! They scammed me and will do it to others. They aren’t even good at scamming or altering anything. I proved I didn’t do what they said and they don’t care.

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Dear Amandaaa90, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Vv88au (https://vv88aud.io/). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Could you please clarify what the disputed amount of 20 ALL represents? Is this value correct?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Yes I have made many withdrawals from this casino.

I Can't remember if there was a KYC, but if there was I would have completed it and passed. I've never had a problem passing a KYC.

The correct amount of the withdrawl was $20 aud

How long does this process take to resolve?

Still no response???

Dear Amandaaa90,

thank you for your reply and your patience.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Amandaaa90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru