Wanted Win Casino - Isplata dobitaka igrača je odložena.

I initiated a withdrawal for 2,000aud at Wanted Win. I have withdrawn there a handful of times previously with no real issue. I had deposited $20 via bank card and won from that, I asked support if I could withdraw via crypto and was told that seeing as I have deposited with crypto before that yes I could withdraw to crypto. I initiated the withdrawal for $2000 via litecoin. Within minutes I received an email stating my withdrawal had been cancelled as I was required to upload photos of 2 of my credit cards I had used to make deposits. I uploaded these, numerous times, told that they were approved and not required to upload again. Yet every email I have received since keeps asking me for those exact same cards, which I have already provided and have already been approved. They then started asking for my valid photo ID to be uploaded. I uploaded both sides of my valid Australian driver's license which expires on 18.03.2026, which is clearly visible on the photos I uploaded, as are all of my personal details, my photo, all watermarks of the ID and all 4 corners clearly visible also. Photos are clear and easy to read. I have uploaded these minimum 10 times now. Each time they cancel my withdrawal stating I need to provide an ID that is not expired...... my ID is not expired. It clearly says 18.03.2026, yet they continue to cancel my withdrawal each time I initiate it, and send me the same mundane email asking for what I have already provided in excess of 10 times now. I am extremely frustrated, I have asked for a manager to contact me, numerous times, no manager has contacted me. I just want my winnings which I won fair and square and which should have been paid to me instantly via crypto as thats the time frame they stulipulate for crypto withdrawals on their website. I feel as though I must be speaking to a xxxxx xxxx xxx xxx or a xxxxx xxxx xxxxx animal whom has issues reading/seeing, as I cannot for the life of me understand how or why they are carrying this infuriating nonsense on as long as they already have. Please help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tarzie16,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tarzie16,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Tarzie16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru