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Online roulette was rigged; I was repeatedly redirected to the casino lobby during betting, preventing me from adjusting or completing my bets. At precisely these moments, the ball landed on numbers on which I had bet very large amounts over the last 50+ rounds.

--> no coincidence for me.

After contacting me one month later, I was simply informed that the provider had checked the rounds and found no discrepancies.

--> It would also be strange if the provider would investigate and disclose its criminal activities itself.

Furthermore, a bonus amount of CHF 500 was not paid out, even though I sent screenshots of the final rankings with the corresponding amount. I've been waiting for a response for weeks.

Onlineroulette wurde manipuliert, ich wurde wiederholt während des Wetteinsatzes zur Casinolobby weitergeleitet, sodass ich meine Einsätze nicht mehr anpassen oder vervollständigen konnte. Genau in diesen Momenten fiel die Kugel auf Zahlen, auf welche ich in den letzten über 50 Runden sehr hohe Beträge gesetzt hatte.

--> für mich kein Zufall.

Nach Kontaktaufnahme wurde mir 1 Monat später lediglich mitgeteilt, dass der Anbieter die Runden überprüft hätte und keine Unstimmigkeiten feststellen konnte.

--> Wäre auch komisch wenn der Anbieter seine kriminellen Aktivitäten selbst untersuchen und offenlegen würde.

Ausserdem wurde ein Bonusbetrag im Wert von 500 CHF nicht ausbezahlt, obwohl ich Screenshots von der Endrangliste mit dem zugehörigen Betrag geschickt habe. Ich warte seit Wochen auf eine Rückmeldung.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

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Dear thomasbeschwerde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your email and for sharing your concerns.

Please note that Casino.Guru is an independent platform that provides information about online casinos and acts as a mediator in disputes between players and casinos. We do not have the authority to enforce licensing requirements or to intervene in cases involving alleged illegal operations or manipulations by a casino.

Regarding your claims about gameplay manipulation and non-payment of winnings, we are unable to verify or take action based solely on your statements. Without concrete evidence, such as transaction history or official communications from the casino, we cannot pursue a complaint on your behalf.

As your complaint involves potential legal and licensing issues, including allegations of illegal operations in Switzerland, we recommend contacting the appropriate regulatory authorities or seeking legal advice to address these concerns. Casino.Guru is unfortunately unable to assist in matters of licensing compliance, legal action, or chargeback procedures.

Regrettably, we cannot provide further assistance in this matter and must therefore reject your complaint.

Best regards,

Veronika