WhaleBet Casino - Povlačenje igrača je odloženo.

Hello, a few days ago I made a withdrawal which was canceled, but the money was never returned to my account. I also can't get in touch with any operator. I want a solution or I will file a fraud complaint.

Hola hace un días hice un retiro lo cual me cancelaron pero el dinero nunca me reintegraron a mi cuenta, tampoco puedo comunicarme con ningún operador quiero una solución o empezaré una denuncia por estafa

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents for the verification of your account?
• Have you contacted customer support to ask why your withdrawal request was cancelled? If so, what reason did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika