WhaleBet Casino - Povlačenje igrača je odloženo zbog problema sa verifikacijom naloga.

Hello, good day. I can't withdraw my money from Whalebet casino because it won't let me verify my email address. I've been complaining and sending messages to the chat for about two weeks now, trying to get the problem resolved, and I haven't received any answers. I need this problem fixed.

hola buen día no puedo retirar mi dinero del casino whalebet , porque no me deja verificar el correo electrónico, van 2 semanas masomenos reclamando y mandando al chat para que me solucionen el problema y no tengo respuestas , necesito que me solucionen este problema

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please clarify the issue you are experiencing with verifying your email address?
• Have you checked whether the email address entered in your casino profile is correct and does not contain any typos? Are you receiving any error messages or notifications when attempting to verify your email address?
• Has the casino informed you of any technical issues that could prevent the verification email from being sent?
• Have you submitted any identity documents to the casino for verification?
• Have you contacted the casino’s customer support via email regarding this issue? If so, please forward me their response at veronika.f@casino.guru.
• If possible, please also send me a screenshot or a video showing the exact error message or issue you encounter during the verification process.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mariela2026,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mariela2026,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika