White Rabbit Casino - Povlačenje igrača konvertovano u bezvredni žeton.

Hello, I've been playing here for a short time. I requested a withdrawal on 01/28/2025 in cryptocurrency. For withdrawal, the casino only offered me 2 methods, even though there were many options for depositing. The first method was canceled, and they said I needed to use the second method, which was an Aurora token on the BNB network. Today, the casino's support team told me the withdrawal was made, but let me clarify that I checked my Binance wallet and found nothing. I contacted customer support, and they showed me that they sent me a worthless token, essentially a scam token. I have proof, including screenshots of the conversation and a link to the transaction that you can check. The casino support team promised to resolve the issue and allegedly contacted the finance department, but then they all disappeared, and no one is responding. This is a SCAM, not a casino. Please help me; I had $260 in the account, from which I attempted a $200 withdrawal, but they replaced it with a worthless scam cryptocurrency.

здраствуйте играю тут недавно , запрсил вывод денег 28.01.2025 для меня в криптовалюте было лишь 2 метода у еих для вывода средств хотья сделать депозит очень много было возможностей,, первый метод отменили и сказали что нужно по вторуму а второй был токеном аврора в сети бнб , сегодня служба поддержки казино сказала что вывод сделан , а теперь попрошу внимательнее у меня кошелек бинанс захожу а там ничего пишу службе поддержки а они показывают что мне отправили токен пустышку так сказать скам токен все доказательства у меня есть скриншоты общения и ссылка на трвнзвкцию вы можете посмотреть , служба поддержки казино сказала что решит и отправить мне мои деньги и якобы связалась с финансовым отделом но потом они все изчезли никого нет ни кто не отвечает ,, это СКАМ а не казино пожалуйства помогите на счету было 260 долларов я сделал 200доллар вывод которые они подменили пустышком скам криптой

Dear Arm009,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with White Rabbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide context on the conversation you provided? Who are you discussing the situation with?
• Could you please share evidence of the deposits in the casino, your balance with currency visible, and withdrawals as they appear in your payout history?
• Share the supporting evidence here or send it to my email at tomas@casino.guru
• Kindly provide hash of the transactions so we may review them on an independent blockchain explorer

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Today in correspondence they admitted that it was their mistake and they sent the funds incorrectly, I sent them back their scam coins and they should send my money, I'm still waiting for proof, look at the photo

Сегодня в переписке они признались что это их ошибка и они неправильно отправили средства я им назад отправил их скам монеты и они должны отправить мои деньги я всё еще жду ,, доказательства смотрите на фото

Good afternoon. The player was sent $200 in cryptocurrency. The transaction was completed successfully.

part of the funds on the account was sent , another 60$ which they do not withdraw removed all methods of withdrawal of cryptocurrency they say to write to them by mail but no one answers by mail

Dear White Rabbit Casino,

Could you please explain what steps should be taken for the player to withdraw the remaining 60 USD?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Arm009,

Has the casino paid you out the remainder of your funds? May we consider the issue resolved?

Yes the casino had difficulties but paid me my money

Да казино с трудностями но заплатила мне мои средства

Dear Arm009,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru