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I paid about 100 euros and then I won 30 euros.

I wanted to pay the full amount.

Then I received the message that I have to convert the deposited amount 3 times.

I did this and lost a few euros as a result.

Then I made the next payment attempt - again a message - The amount deposited must be converted 10 times so the deposit.

I also did that and lost money, but then played it up to € 160 again.

The last time I tried to withdraw the money, my account was blocked and no support was received.

Habe ca. 100 Euro eingezahlt und habe dann 30 Euro gewonnen.

Den vollen Betrag wollte ich auszahlen.

Dann erhielt ich die Mitteilung dass ich den Eingezahlten Betrag 3x umsetzen muss.

Dies habe ich getan und dadurch einige Euros verloren.

Dann tätigte ich den nächsten Auszahlungsversuch - wieder eine Mitteilung - Der Eingezahlte Betrag muss 10x umgesetzt werden so die Vorderung.

Auch das habe ich erledigt und Geld verloren und dann aber wieder auf 160 € hochgespielt.

Beim letzten Versuch das Geld auszuzahlen wurde mein Konto gesperrt und auch keine Hilfe vom Support erhalten.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you’ve accumulated your winnings without activating any bonus? Have you completed the account verification successfully in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.