WildTornado Casino - Isplata igraču je odložena.

I am a Wildtornado user since almost a year. Never had problem to cash out. Last week I won a total of 9700$ tried to cash out 5000$ and waited for 3 days… as usual it take less than 24h.

when asked the staff if everything was ok with my withdrawal request, they just told me to wait a bit because there was a technical issue due to a lot of request at the same time…. After another 10-12 hours, went back to check out if it was actualy going to be process soon cause my request was still pending. Now no technical issues are mentionned but the amount of the withdrawal is causing delay… so I suggested to cancel the request and make smallest withdrawals request. I had a negative answered insisting on the fact that this was very rare situation but my request was goung to be process in the next fews hours… Nothimg yet. My request is still pending after 4 days. I cancelled it to make a withdrawal of 500$ and nothing. My cashout request stay there in my account, pending. When I ask what is the problem now, and depending who I am speaking to, the reasons are always different…. Various departement steps, identity verification (never been a problem with my previous cash out), technical issues, too many user request…. I am beeing told to wait (few days), and my withdrawal would be processed within this time frame. Few days!? It’s not even a time frame…

so now I have my money there since the 3rd of July. They seem like they just dont wanna go trough the process and I am desperate to find who can help me. I have all the emails of my exchange with them.

I hope you can guide me trough this situation.

thanks for your time

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.