William Hill Casino - Povlačenje igrača je odloženo zbog verifikacije.

Dear Sir or Madam, I noticed that my account was not verified and tried to reach William Hill several times and sent all documents by email because the chat does not work in Austria! I haven't received an answer, I just ask for my credit to be paid out! please for a quick solution!

Dear julianwiesmair,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you been asked by the casino customer support or by the casino system to verify your identity?

Which identity documents did you send to the casino and when exactly did you send the most recent one?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear julianwiesmair,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.