WinBeast Casino - Dobici igrača su konfiskovani.

I am submitting a complaint regarding WinBeast Casino following the confiscation of £51,181.23 from my account.

I am a UK customer and deposited and played normally on the WinBeast website. I previously made successful withdrawals from WinBeast, including a £4,000 withdrawal that was approved and paid to me. I was also assigned what WinBeast described as a dedicated VIP Manager named Dylan, who communicated with me regarding my account and withdrawals.

After continuing to play, my casino balance increased substantially. My account showed the funds as available and I requested a further £5,000 withdrawal. My VIP Manager told me that he had forwarded my withdrawal request to the Finance Department to help speed up the process.

WinBeast subsequently informed me that £51,181.23 of my winnings had been confiscated.

WinBeast cited its anti fraud Terms and Conditions and stated that activity on my account had been identified as suspicious.

I categorically deny knowingly committing fraud, cheating, manipulating games or engaging in any dishonest activity.

I repeatedly asked WinBeast to tell me what specific activity I was alleged to have carried out. I did not ask them to disclose confidential fraud detection systems or security methods. I simply asked them to identify what conduct on my account they considered fraudulent or suspicious.

WinBeast has refused to provide this information.

They have stated that their internal investigation is confidential and that they are not obliged to provide specific evidence or investigation details. They have also stated that the confiscation decision is final.

My VIP Manager subsequently told me that their Anti Fraud team had identified suspicious activity but again did not identify what that activity actually was.

I therefore have no meaningful way of understanding or challenging the allegation against me.

I have also separately asked WinBeast to provide the full legal name of the company operating my account, its registered details, the gambling authority licensing WinBeast, the applicable licence number, the basis on which WinBeast provides gambling services to customers located in Great Britain, and details of any independent ADR or dispute resolution service.

Instead of providing this information directly, WinBeast Customer Care told me that all available information regarding its company, licensing and regulatory framework could be found on its official website.

I asked them to provide the exact location on the website or provide the information directly. I am awaiting a substantive response.

Another concern is that identity and financial documents I uploaded for verification continue to show as pending in my WinBeast account, despite WinBeast stating that its investigation has concluded and that the decision regarding my winnings is final. I have now separately requested clarification regarding the processing and retention of those documents.

I have retained extensive evidence including screenshots of my account, withdrawal history, previous successful payments, emails from WinBeast, correspondence with my VIP Manager, the confiscation notice, subsequent correspondence regarding the alleged suspicious activity, and my requests for licensing and regulatory information.

I have also reported my concerns regarding WinBeast to the UK Gambling Commission.

I am asking Casino Guru to investigate this dispute and, if possible, contact WinBeast and ask them to explain the specific contractual breach they allege occurred and the basis upon which £51,181.23 was confiscated.

I am willing to provide Casino Guru with my correspondence, transaction records, screenshots and other supporting evidence.

I would particularly like WinBeast to identify the specific activity they claim was suspicious, the relevant games or sessions if applicable, the specific term allegedly breached, and how that alleged breach justified confiscating the entire £51,181.23.

I believe it is unreasonable for such a substantial amount of winnings to be confiscated on the basis of an allegation of suspicious activity while refusing to tell the player what they are actually alleged to have done.

I would appreciate Casino Guru's assistance in reviewing this matter.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinBeast Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• If you wish to share further evidence, you can post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi yes my account is still accessible, I also still have free spins I can activate,

I was playing slots and only slots games

I achieved my balance with in game bonuses,

So they were not given to me by the casino and there was NO wagering

I do have screenshots I can send

I have replied with a PDF file to the email address you gave me with all my evidence collated and recorded.

Dear J1234,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello J1234,

I'm Michal, and I have taken over your complaint. I have reviewed the case, and I will contact the casino to obtain further clarification and evidence regarding the circumstances and see how I can assist in resolving the matter.

I would also like to invite WinBeast Casino to join the discussion.

Dear WinBeast Casino,

Kindly provide any evidence supporting the alleged violation(s) of your Terms and Conditions that the player is accused of committing.

You may provide the relevant information and supporting evidence directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear J1234,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you take a moment to read reviews of each casino before you start playing in the future and only play in licensed casinos with a high rating to minimise situations like this.

I wish I could be of more help.

Best regards,

Michal

Casino Guru