Winhero Casino - Igrački račun je zatvoren, a isplate su odbijene.

Hello. To state my requirements briefly: my account has been denied authentication, forced-banned, and my withdrawals have been refused. They are demanding excessive KYC documents. It is clear that they are doing this to block and confiscate my funds by refusing withdrawals, which is highly malicious. I would like you to take action. I have attached the contents of the email I received.

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Dear salisero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which documents were you asked to provide during the verification process?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean