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I was winning $875.00 plus but as it was late I decided to withdraw my winnings.

It would not let me so I spoke with a CSR (Grace) to see what was happening and showed her screenshots of what was taking place. It had shown something called Casino Wager $314.06 and I asked what I should do to get my winnings. She advised me to wager the $314.06 which I began to do. I was up to $965.00 when the screen went blank and then it showed me a balance of $228.98..I had been willing to accept $550.00 after I wagered off the $314.06 but it was gone. So I am out $651.00 if you take away the Casino Wager of $314.06 which I have no idea what that was.

I spoke with the CSR again and she says I didn't mean to mislead you?? Although it appears she did..I have various screenshots of conversations etc.

The CSR said she would forward my complaint as they have no working phones?? I attempted to get a telephone number but there is none!!

My advice is.. Don't Play here!!!!

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Dear Fsoldier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding your winnings at the casino.

To better understand your situation and assist you further, could you please provide more details by answering the following questions?

• Did you accumulate your winnings with or without an active bonus at the time this incident happened?
• Do you have a screenshot of when it showed "Casino Wager" of $314.06?
• Could you please provide screenshots of your gaming/betting history of the incident?
• Would you be willing to share the screenshots of your conversations with the CSR?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication, feel free to forward it to jean.s@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear Fsoldier,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru