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Hi, I just won 800 euros, but they simply took the money away and left me with 40 euros. Please help me.

Hallo ich habe eben 800 Euro gewonnen die haben mir das Geld einfach so weggenommen und mir 40 euro gelassen. Bitte hilft mir.

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Dear Vitalis35,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you have encountered.

To help me better understand what happened to your winnings, could you please clarify the following:

• Did you use a bonus when accumulating the €800 winnings? If so, could you please specify which bonus or promotion you used?
• Have you successfully completed the KYC verification process at the casino?
• Could you please provide screenshots showing the bonus you used, your winnings/balance before the funds were removed, and your current balance, if available?

You can attach the screenshots directly here in the complaint thread.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.