WishWin Casino - Igrač se suočava sa kašnjenjem u pomoći zbog problema sa nalogom.

Dear casino guru,

Subject: Complaint for lack of assistance

I hereby inform you that I have been trying to send my bank statement for two months, but it is consistently rejected without explanation. Furthermore, my emails appear not to have been received or acknowledged, and I currently have no other way to contact you through other channels. I kindly request an immediate review and a definitive resolution to the issue.

Gentile casino guru,

Oggetto: Reclamo per mancata assistenza

Con la presente segnalo che da due mesi sto tentando di inviare il mio estratto conto, ma viene sistematicamente rifiutato senza spiegazioni. Inoltre, le mie email non risultano essere ricevute o prese in carico, e al momento non ho alcun modo per contattarvi tramite altri canali. Chiedo cortesemente una verifica immediata e una soluzione definitiva al problema.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WishWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• How did you learn that your document submission is being rejected?
• Could you explain in more detail whether you were in contact with the casino via email only? Have you communicated with support via live chat as well?
• Did you achieve your current balance with the help of a bonus?
• Were the other documents you provided to the casino for verification approved?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas

Can you access your player's account? Can you log in? Yes, I can.

How did you know that the document you submitted was rejected?

Because when I upload documents from within my gaming account, they wait 10 business days and then want them uploaded back.

Could you elaborate on whether you only contacted the casino via email? Did you also communicate with support via live chat?

I contacted both emails, but as I explained above they don't receive my emails plus via chat they say to send emails.

Did you reach your current balance with the help of a bonus?

Don't play both sports and live casino!

Were the other documents you provided to the casino for verification approved?

Yes the other documents have been accepted.

Can you add a casino representative or manager to the conversation to resolve the issue?

Ciao Tomas

Puoi accedere all'account del tuo giocatore? Riesci ad effettuare l'accesso? Si posso accedere.

Come hai saputo che il documento che hai inviato è stato rifiutato?

Perché da dentro il conto gioco quando carico i documenti, fanno passare 10giorni lavorativi e poi li rivogliono caricati.

Potresti spiegare più dettagliatamente se hai contattato il casinò solo via email? Hai comunicato con l'assistenza anche tramite chat?

Ho contattato sia email, ma come spiegavo sopra non ricevono le mie email in più via chat dicono di inviare email.

Hai raggiunto il tuo saldo attuale grazie all'aiuto di un bonus?

No giocate sia sport che casino live!

Gli altri documenti che hai fornito al casinò per la verifica sono stati approvati?

Si gli altri documenti sono stati accettati.

Puoi aggiungere alla conversazione un rappresentante o responsabile del casino per risolvere il problema?

Hello Crestanicristian,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

• Could you please share with me your communication with the casino regarding the issue, or your attempts at contacting them? Send emails or chat transcripts to my email at [email protected], or post screenshots here
• Could you please share any evidence of the incident whatsoever?

Thanks in advance for your cooperation.