The player from Japan had their account frozen by Wonder Casino and their balance of $251 confiscated due to an unfounded suspicion of collusion, despite having played baccarat without any wrongdoing. They sought assistance to unfreeze their account and withdraw their balance. The issue was resolved after communication and cooperation between the player and the Complaints Team, leading to the complaint being marked as resolved at the player's request. The resolution details were not specified, but the player confirmed satisfaction with the outcome.
Igraču iz Japana je Wonder Casino zamrznuo račun, a stanje na računu od 251 dolara mu je oduzeto zbog neosnovane sumnje na dosluh, uprkos tome što je igrao bakara bez ikakvog nezakonitog postupka. Zatražio je pomoć da odmrzne svoj račun i povuče sredstva sa računa. Problem je rešen nakon komunikacije i saradnje između igrača i Tima za žalbe, što je dovelo do toga da je žalba označena kao rešena na zahtev igrača. Detalji rešenja nisu navedeni, ali je igrač potvrdio zadovoljstvo ishodom.