Y8SPIN Casino - Igračeva povlačenja su konfiskovana.

Y8spin refuse to pay me my winnings. I played the bonus 10 free spins beat the wager withdraw $100. My wallet was reset to 0 I deposited $50 didn’t take a bonus I won and withdrew $2600 first the rejected it said they were under maintenance until midnight. So at 1205 am I withdrew again . They deposited $100 in my bank then forfeited $2500 saying I had suspicious activity on my betting. I never brought free games, the highest bet I placed was $10 a push. There’s no suspect activity. Why would they put $100 in my account and $50 in my casino wallet if there was suspect activity

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Y8spin (Y8spin.net).

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of these accusations?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• my account was deactivated due to suspect activity they say on my account.

excuses used were,

1. i took a bonus (I didn’t)
2. to many failed log in attempts ( not once did they ask me to verify my identity.)
3. just repeatedly said I had suspect activity on my account and wouldn’t show me any information confirming it.

i deposited $50 didn’t take a bonus, the highest bets I made were $10 bets so I didn’t go over the "not to bet higher than your deposit amount. I didn’t buy free spins. I won a random Godzilla drop on the funky games platform.

I initially tried to withdraw $2900 Y8spins rejected it twice when I asked why? They finally sent a message in live chat saying their system goes into maintenance @ 11.50pm to 12.01 am resubmit my withdrawal after that. So i did at 12.06am I tried to withdraw $2600. They rejected that twice then forfeited my winnings. They then sent $50 to my bank account and credited my casino wallet the $50 that I refused to touch they ended up forfeited that $50 as well then repeated said I had suspect activity on my account then deactivated my account.

screenshots attached - I’ve whipped out my bank accounts and censored sone of my bad language lol

• I played slots only

• 

Can another agent look at this case if Thomas is on vacation? I feel the longer we leave it, the less hope I have of getting my money . Please?

No chance of getting this sorted if it’s going to be a week or more between correspondence.

Dear Ana51,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ana51,

I sincerely regret to learn about the recent blocking of your account. Please be assured that I will reach out to the casino to address this matter promptly. Additionally, I would like to extend an invitation to a representative from Y8SPIN Casino to join this conversation so that we can collaboratively work towards a resolution for your complaint.

Dear Y8SPIN Casino,

Could you kindly clarify the reasons behind the blocking of the player's account? We would greatly appreciate any evidence you can provide. You may include your statement and evidence here, or alternatively, send them to my email address: jana.k@casino.guru. Thank you very much in advance for your cooperation and assistance.

Warm regards,

Jana

Thank you. I doubt they’ll answer

And thank you Tomas.

What happens when they don’t take you up on your offer?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Is that it. ??? Their not going to respond they don’t care the dodgy fbkn$

That kyrons the one you want to speak to. On telegram

No issue resolved here.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana