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I created an account and I can't deposit or withdraw money. I get a restricted user.

In the customer service chat they told me to delete cookies and change browsers, but I get the same thing.

Me hice una cuenta y no puedo depositar, ni retirar dinero me sale usuario restringido.

En el chat de atencion al cliente me dijeron que borre cookies y cambie de navegador,pero me sale lo mismo

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino before, or is it the first time you're trying to make a deposit?
• Have you tried accessing your casino account from a different device or browser?
• Could you please send me a screenshot of the error you see when you try depositing money into your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I haven't made any deposits and I'm not trying to access it from any other device, but it doesn't allow me to make any transactions.

No he hecho ningún deposito y no intento acceder desde ningún dispositivo diferente,pero no permite hacer ninguna transacción

Can you please send me a screenshot of the error you see when you attempt to make a transaction to this casino? Also, please send me all the communication between you and the casino customer support regarding this issue at veronika.f@casino.guru, or post screenshots here. Thank you for your cooperation.

Dear robentt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Now it seems my account has been blocked because I can't log in.

I'm going to email them to see what happens.

Ahora parece que me han bloqueado la cuenta porque no consigo loguearme

Voy a escribirles correo a ver que pasa.

Hello robentt,

Thank you very much for your cooperation and the information provided.

After reviewing the situation, we must unfortunately reject this complaint. Since you haven’t made any deposits and therefore have no balance in your casino account, the casino has the right to restrict or block your account at its discretion. This action does not violate any regulations or player rights in this case.

Thank you for your understanding.

Best regards

Veronika