Prijavio sam se u kazino, deponovao 400 funti i onda osvojio 1700 funti. Povukao sam 1400 funti, a onda nastavio da igram neko vreme i osvojio još 200 funti.
Pokušao sam da podignem ostatak svog bilansa od 500 funti i rečeno mi je da ne mogu da povučem jer već imam povlačenje na čekanju i moram da pošaljem dokumente za verifikaciju pre nego što se prvo povlačenje može obraditi.
Poslao sam sve tražene dokumente za verifikaciju (prednju i poleđinu vozačke dozvole, bankovni izvod i selfi na kojoj držim vozačku dozvolu) i rečeno mi je da svi izgledaju dobro i da će biti poslani u odeljenje za verifikaciju na obradu u roku od 24 sati.
Prošlo je više od 48 sati, a moja dokumenta još uvek nisu verifikovana.
Razgovarao sam sa kazinom koji je rekao. „Rekli su mi da će to početi što pre, nažalost, nema određenog vremenskog okvira.
Britanska komisija za kockanje navodi sledeće:
"Igrači imaju pravo da povuku novac sa svog depozitnog stanja, uključujući svoje dobitke, u bilo kom trenutku. Operateri moraju dozvoliti igračima da povuku sredstva sa svog depozitnog stanja i ne sme postojati nikakav rok koji ovo ograničava"
Pub Casino se nije pridržavao ovih uslova tako što mi nije dozvolio da podignem dodatnih 500 funti kada sam to želeo i odlagao verifikaciju mojih dokumenata tako da mojih originalnih 1.400 funti ne može da se obradi. Zbog toga sam nastavio da igram i izgubio £500 koje sam želeo da povučem, a još uvek nemam originalnih £1,400 koje sam povukao.
I signed up to the casino, deposited £400 and then won £1,700. I withdrew £1,400 and then carried on playing for a while and won another £200.
I tried to withdraw the rest of my balance of £500 and was told that I was unable to withdraw because I already had a pending withdrawal and I needed to send verification documents before the first withdrawal could be processed.
I sent all the requested verification documents (front and back of driving license, my bank statement and a selfie of me holding my driving licence) and was told that they all looked fine and that they would be sent to the verification department to be processed within 24 hours.
It has now been over 48 hours and my documents have still not been verified.
I have spoken to the casino who have said. " They told me they are getting on it asap, there is no given timeframe unfortunately."
UK Gambling Commission states the following:
"Players are entitled to withdraw money from their deposit balance, including their winnings, at any time. Operators must allow players to withdraw funds from their deposit balance and there must be no term in place that restricts this"
Pub Casino have not adeared to these terms by not allowing me to withdraw the further £500 when I wanted to and delaying verifying my documents so that my original £1,400 could not be processed. This caused me to continue playing and losing the £500 that I wanted to withdraw and I still do not have the original £1,400 that I withdrew.
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