Kupio bonus od £60 na Book Of Tut, stanje naplaćeno kao i obično.
Osvojio sam £165.30, i to se nije odnosilo na moj saldo.
Odmah sam kontaktirao podršku koja je prvo rekla da nema problema, zamolio sam ih da provjere moj bilans prije i poslije, a savjetnik je potvrdio osvojeni iznos i potvrdio da nije primijenjen na moj račun.
Čekalo se 3 dana da se obavi istraga, a rezultat je bio da nije bilo problema.
Odmah se vratim na chat da potvrdim da li se neko nasmijao na moj račun.
Ukazao sam im na problem u mojoj istoriji transakcija. Zatim sam blokiran iz ćaskanja, neposredno nakon što mi je rečeno da je obmanjujuća korisnička podrška kršenje uslova. Od tada pokušavam razgovarati s njima, ali svaki put prekidam čim vide moje pitanje.
S druge strane, i dalje se čeka nakon više dana da se proces povlačenja. Samo se pokazuje kao na čekanju i čini se da niko ništa više ne radi.
Stiče se utisak da je ovaj kazino očigledno gomila kriminalaca.
Brzo ažuriranje - povlačenje odbijeno jer tvrde da su moji bankovni podaci bili pogrešni (bukvalno su kopirani i zalijepljeni sa mog bankovnog izvoda). Odbili su da mi kažu šta je trebalo da nije u redu.
Ova stranica je očigledno prevara. Volio bih da sam provjerio prije polaganja. Nikada nisu planirali da plate.
NEMOJTE KORISTITI AKO STVARNO ŽELITE BILO ŠTA POBJEDITI!!!
Bought a £60 bonus on Book Of Tut, balance debited as normal.
Won £165.30, and it didn't apply to my balance.
Immediately contacted support who first said there was no issue, I asked them to check my balance before and after, and the advisor confirmed the amount won and confirm ed it was not applied to my account.
Waited 3 days for an investigation to be conducted, and the result was there was no problems.
Immediately back to chat to confirm if someone was having a laugh at my expense.
I pointed them to the problem in my transaction history. Then blocked from the chat, just after I was told that misleading customer support was a breach of terms. Been trying to chat with them since, but cut off every time as soon as they see my question.
On another note, still waiting after multiple days for a withdrawal to process. It just shows as pending and no one seems to do anything more.
Getting the impression that this casino is clearly a bunch of criminals.
Quick Update - withdrawal refused as they claim my bank details were wrong (they were literally copied and pasted from my bank statement). They refused to tell me what was meant to have been wrong.
This site is clearly a scam. Wish I had checked before depositing. They never had any plans on paying at all.
DO NOT USE IF YOU ACTUALLY WANT TO WIN ANYTHING!!!
