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Dear Thejas,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that they are still pending inside the account without being processed? Could you please advise if you have received any payments in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

Thanks for the reply .

I have never faced a problem like this with pure casino previously and all the payments were sent on time .

Usually it take 1-3 business days for the amount to be reflected in the bank account according to their terms and condition.

But now every time I contact the customer support they say my case is being looked with high priority and looking into issue . They aren't telling me what is the problem.

And also from the past week every withdrawal of mine is being processed by their end but the amount isn't received into my bank account. Kindly help since this is a huge amount !

Regards,

Thejas

Thank you very much, Thejas, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Yes i am awaiting for your response.

I will now try to contact the casino and let them know about your issue.

They can be contacted on support@purecasino.com

Please close the complaint. I have received the amount from the casino. Thanks for the help. As you guys said i should have waited until 14days. The problem is solved.

Dear Thejas,

Thank you for letting us know that your issue have been resolved, we glady hear it. Please do not hesitate to contact us if you will come across any trouble in the future. The complaint will now be closed.

Best regards,

Nick

Casino.guru