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Hello, I was immediately blocked by the chat advisor after my loss of 800 euros..

It's impossible to win, I asked for a bonus today, registered and was immediately blocked after losing....

People, what is the meaning of this..

I have already appointed a lawyer against this casino ...

I wrote in the chat that I'm appointing a lawyer.. Immediately, I was blocked so that I can't see the transaction and history

Hallo wurde nach mein verlust 800 euro gespert sowort von chat berater ..

unmogluch zu gewinnen habe geffragt nach bonus heute bin registriert und gleich heute nach verlust gespert ....

leute was soll es zu bedeuten ..

habe schön anwalt beauftragt gegen diese casino ...

habe geschrieben in chat das ich anwalt beauftrage ..sofort wurde gespert das ich zu transaktion und verlauf kein chance zu sehen kann

Hello michela1996,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Qbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use any bonus in the casino? Did you have any remaining balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account was verified yes

I don't use any bonuses because I always forego bonuses because of sales

after I lost in the chat area they asked for a bonus because I had no credit then they blocked me immediately,,, because I lost 800 euros in 1 hour...

I'll have to wait until I receive an email in the future

Konto wurde verieziefiert ja

ich habe kein bonus benutz da ich verzichne imer auf bonus wegen dem umsatz

nach dem ich habe verloren habe in chat bereich gebietet um ein bonus weil ich kein guthaben hatte dann hatte mich gespert sofort ,,, weil ich in 1 stunde 800 euro verloren habe ...

das ich email bekomme in zukunft soll ich warten

Hello michela1996,

Unfortunately, unless you had no remaining balance on your casino account, they had the right to block it without any reason given. It is a common term in almost every single online casino. It would be a different case if you would have money there or a pending withdrawal, but in this case, there is basically nothing that can be done.

Is there anything else we could assist you with?

Dear michela1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.