Igrač Donje Saksonije na odustajanje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo označili žalbu kao rešenu.
The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
Igrač Donje Saksonije na odustajanje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo označili žalbu kao rešenu.
Zatražio sam isplatu. Sve što je trebalo da uradim je da dokažem depozit koji sam dao. Ponudio sam da pošaljem kazinu ceo izvod za februar kako bi mogli da vide sve potrebne uplate. Ovo je naravno podržano.
Moja banka naplaćuje 11 evra za svaki depozit. Ako predam sve račune, plaćam 33 evra. Ja to ne vidim. Tražim vašu pomoć i hvala vam na posvećenosti.
Mfg Klaus El K***
I have requested a payout. All I had to do was prove the deposit I made. I offered to send the casino the full February statement so they can see all the necessary payments. This is of course supported.
My bank charges 11 euros for each deposit. If I submit all receipts, I pay 33 euros. I don't see that. I ask for your help and thank you for your commitment.
Mfg Klaus El K***
Ich habe eine Auszahlung beantragt. Ich musste nur noch die Einzahlung belegen, die ich getätigt habe. Ich habe dem Casino angeboten den gesamten Kontoauszug für Februar zu senden, sodass man alle notwendigen Zahlungen einsehen kann. Dies wird natürlich angelehnt.
Meine Bank verlangt für jeden Einzahlungsbelegt 11 Euro. Wenn ich alle Belege einreichen zahle ich also 33 Euro. Das sehe ich nicht ein. Ich bitte um Hilfe und danke Ihnen für Ihr Engagement.
Mfg Klaus El K***
Dear Klaus91,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo timu kazino gurua,
problem je što kazino neće prihvatiti moj bankovni izvod za ceo februar. Moram da dostavim dokaz o prijemu uplate sa mog računa. Izvod iz banke bi bio više nego dovoljan. Ali oni to ne žele da prihvate.
Neću biti plaćen ako ovo ne prihvate.
Hello Casino Guru Team,
the problem is that the casino won't accept my bank statement for the whole of February. I need to provide proof of receipt of payment from my account. The bank statement would be more than enough. But they don't want to accept that.
I won't get paid if they don't accept this.
Hallo Casino Guru Team,
das Problem besteht darin, dass das Casino mein Kontoauszug für den gesamten Februar nicht akzeptiert. Ich soll eine Zahlungseingang meines Kontos nachweisen. Der Kontoauszug wäre mehr als genug. Das wollen die aber nicht akzeptieren.
Ich werde keinen Zahlung kriegen, wenn die das nicht akzeptieren.
To sam ti već napisao u svojoj prvoj poruci.
Ne radi se o čekanju. Reč je o potvrdi depozita. Molim vas pročitajte moju prvu poruku.
Hvala vam na nevolji
I already wrote you that in my first message.
It's not about the wait. It is about the deposit confirmation. Please read my first message.
Thank you for your trouble
Ich habe Ihnen das auch schon in meiner ersten Mitteilung geschrieben.
Es geht nicht um die Wartezeit. Es geht um den Einzahlungsbestätigung. Lesen Sie bitte meine erste Mitteilung.
Danke für Ihre Mühe
Hvala vam puno na odgovoru, Klaus91. Možete li da prosledite svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, Klaus91. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Dear Klaus91,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.