The player from Germany faced ongoing issues with pending deposits since November 18th, involving multiple payment methods with no resolution despite repeated inquiries. She had provided evidence of transactions and received little support, including unresponsiveness from a VIP manager. The Complaints Team had attempted to assist by communicating with the casino, but the case was rejected due to the player's lack of response to requests for additional information and details.
Igrač iz Nemačke se suočavao sa tekućim problemima sa depozitima na čekanju od 18. novembra, uključujući više načina plaćanja bez rešenja uprkos ponovljenim upitima. Ona je pružila dokaze o transakcijama i dobila malu podršku, uključujući neodaziv VIP menadžera. Tim za žalbe je pokušao da pomogne komunikacijom sa kazinom, ali je slučaj odbijen zbog toga što igrač nije odgovorio na zahteve za dodatnim informacijama i detaljima.
Pozdrav svima, od 18. novembra brojni depoziti na mom igračkom računu su na čekanju i uprkos višestrukim upitima ništa nije rešeno. To uključuje različite načine plaćanja, ali uglavnom Bitlab Cardiff. Sve je skinuto sa mog računa. Banka kaže da moram da kontaktiram kazino. Pisao sam više puta, dajući brojeve transakcija, priznanice, itd. Uvek su mi samo govorili. Pre nekoliko dana javio mi se VIP menadžer, ali se ništa nije desilo. Čak sam mu poslao poruku na VhatsApp-u, ali nisam dobio odgovor. Verujem da samo odugovlače. Sada kada se Božić približava, moj novac je zaglavljen u limbu i ne znam šta drugo da radim. Da li je neko ikada doživeo ovako nešto? Može li mi neko pomoći? Srdačan pozdrav
Hello everyone, since November 18th, numerous deposits on my player account have been pending and despite multiple inquiries, nothing has been resolved. These involve different payment methods, but mostly Bytlab Cardiff. Everything has been deducted from my account. The bank says I need to contact the casino. I have written multiple times, providing transaction numbers, receipts, etc. I was always just given the runaround. A few days ago, a VIP manager contacted me, but still, nothing happened. I even messaged him on WhatsApp but received no response. I believe they’re just stalling. Now with Christmas approaching, my money is stuck in limbo and I don't know what else to do. Has anyone ever experienced something like this? Can anyone help me? Best regards
Hallo zusammen, seit dem 18.11 sind etliche Einzahlungen auf meinem Spielerkonto im status pending und trotz vielfacher Nachfrage tut sich nichts. Es handelt sich um verschiedene Zahlungensmethoden aber am meisten um bytlab Cardiff. Alles wurde bei mir abgebucht. Die Bank sagt ich muss mich an das Casino wenden. Ich habe etliche Male geschrieben. Mit Transaktionsnummern, Belegen etc. Ich würde immer nur vertröstet. Vor ein passt Tagen schrieb mich ein vip Manager aber auch daraufhin erfolgte nichts. Ich schrieb auch über seine WhatsApp Nummer, aber bekam keine Reaktion. Ich glaube es ist alles nur um mich hinzuhalten. Jetzt Weihnachten vor der Tür und mein Geld ist im nirgendwo und ich weiß mir nicht mehr zu helfen. Hat jemand so etwas schon einmal erlebt? Kann mir jemand helfen? Liebe Grüße
Dragi Kermu,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Želeo bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete da uradite je da kontaktirate svog dobavljača plaćanja. Oni moraju da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mesec dana. U ovim slučajevima, kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne reši.
Ako se novac izgubi tokom transakcije, biće potrebno neko vreme pre nego što bude pripisan na vaš kazino račun.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Hvala unapred na odgovoru.
Srdačan pozdrav,
Nick
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear Kermu,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
U početku su svi depoziti radili. Onda je jednom od 500 evra, a ne samo meni, rečeno da se to dešava ponekad i da traje 1-2 dana. Tada je sve manje i manje depozita radilo prvi put i bio sam odložen rekavši da će to biti provereno i novac će biti vraćen ili kreditiran. Počelo je 18. novembra do danas, pitao sam svaki dan i odgovor je: trebaće još 1-2 dana. Po mom mišljenju, to je namerno. Deponovao sam iz različitih banaka koristeći različite metode. A problem je očigledno samo kod mene i oni rade na tome svaki dan. Ali još se ni pola ili ništa ne dešava. Navodna ažuriranja nikada nisu stigla! Tako da uvek stupim u kontakt i odlažem se. Danas!!!! Od mene je zapravo ponovo zatraženo da pošaljem svoje priznanice i 20. put oni rade na njima sa prioritetom. Bilo mi je stvarno glupo verovati, jer je to prevara kazina. Veoma sam iznerviran na sebe. Ako si razigran to je jedno, ali ako dopustiš da te smatraju za takvu budalu, jako me je sramota.
At the beginning, all deposits worked. Then one of 500 euros, and not just me, was told that this happens sometimes and takes 1-2 days. Then fewer and fewer deposits worked the first time and I was put off saying that it would be checked and the money would be returned or credited. It started on November 18th up until today, I have asked every day and the answer is: it will take another 1-2 days. In my opinion, that is intentional. I have deposited from different banks using different methods. And the problem is apparently only with me and they are working on it every day. But not even half or anything happens yet. The supposed updates never came once! So I always get in touch and I am put off. Today!!!! I was actually asked again to send my receipts and for the 20th time they are working on them with priority. I was really stupid to trust, because that is the casino's scam. I am very annoyed with myself. If you're playful it's one thing, but if you let yourself be taken for a fool like that, I'm very ashamed.
Zu Beginn haben alle Einzahlungen geklappt. Dann mal eine von 500 Euro nicht nur mir wurde gesagt, das kommt mal vor und dauert 1-2 Tage. Dann haben immer weniger Einzahlunhen beim ersten Mal geklappt und ich wurde vertröstet, dass geprüft wird und das Geld zurück kommt oder gutgeschrieben wird. Angefangen hat es am 18.11 bis heute habe ich jeden Tag nachgefragt und es lautet: es dauert noch 1-2 Tage. Das ist in meinen Augen Absicht. Ich habe von verschiedenen Banken mit verschiedenen Methoden eingezahlt. Und das Problem ist angeblich nur bei mir und jeden Tag wird dran gearbeitet. Aber nicht mal die Hälfte oder irgendwas passiert noch. Die angeblichen Updates kamen nicht einmal! Ich melde mich also immer und werde vertröstet. Heute!!!! Wurde ich tatsächlich wieder gebeten meine Belege zu senden und zum 20 mal wird mit Priorität daran gearbeitet. Ich war wirklich s**doof zu vertrauen, denn das ist Masche vom Casino. Ich ärgere mich sehr über mich selber. Wenn man verspielt ist es eine Sache, aber wenn man sich so dumm verkaufen lässt, schämt ich mich schon sehr.
Za vašu informaciju: Nisam primio ažuriranje i novac nije bio na mom računu igrača ili bankovnom računu. Redovno ih kontaktiram. Čekam i moram da šaljem račune iznova i iznova.
For your information: I have not received an update and the money has not been in my player account or bank account. I contact them regularly. I am being kept waiting and have to send receipts again and again.
Zur Info: Ich habe weder ein Update bekommen noch das Geld auf dem Spielerkonto, noch auf dem Bankkonto. Ich melde mich regelmäßig. Werde hingehalten und soll immer wieder Belege senden.
Dragi Kermu,
Nadam se da će vas ova poruka dobro naći.
Uverite se da svi depoziti napravljeni sa različitih računa pripadaju vama i da nisu obrađeni putem plaćanja trećih strana. Pored toga, ljubazno prosledite potvrdu depozita za nekreditne depozite, zajedno sa kompletnom istorijom depozita iz kazina, na nikolas.b@casino.guru radi daljeg pregleda.
Radujemo se vašem odgovoru.
Srdačan pozdrav,
Nick
Dear Kermu,
I hope this message finds you well.
Please ensure that all deposits made from different accounts belong to you and were not processed through third-party payments. Additionally, kindly forward the deposit confirmation for the uncredited deposits, along with the complete deposit history from the casino, to nikolas.b@casino.guru for further review.
We look forward to your response.
Best regards,
Nick
Dear Kermu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo Nik, već sam ti poslao deo toga. Uslediće više. Hvala vam puno!
Hello Nick, I've already sent you part of it. More will follow. Thank you very much!
Hallo Nick, einen Teil habe ich dir schon zugesendet. Weiteres folgt. Vielen Dank!
Hvala Kermu za sve date informacije. Vašu žalbu ću sada proslediti kolegi Branislavu ( branislav.b@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
pozdrav,
Nick
Thank you Kermu for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Zdravo Nik, zdravo Brankslave, zbog finansijskih poteškoća u koje sam zapao, dobio sam pomoć od advokata i banke. Do sada, depoziti nisu knjiženi, ni na račun igrača ni nazad na bankovni račun. Od mene su iznova i iznova tražili račune i odlagali su me. Čak i sa metodom trenutnog plaćanja (isk Financial takođe Kipar) postoji nekoliko recenzija da novac nestaje. Jedini metod koji ste mogli da koristite za uplatu bez problema je Paisafe. Kreditna kartica, takođe Apple Pai, nestaje u zaboravu. Sada sam uspeo da sredim najvažnije stvari i hvala vam puno na trudu. Molimo vas da bliže pogledate provajdera. U početku je sve išlo dobro, ali onda... Srdačan pozdrav
Hello Nick, hello Brankslav, because of the financial difficulties I got into, I got help from a lawyer and a bank. Up to now, the deposits have not been posted, neither on the player account nor back on the bank account. I was asked again and again for receipts and was put off. Even with the instant payment method (isx Financial also Cyprus) there are several reviews that the money disappears. The only method that you could use to deposit without problems was Paysafe. Credit card, also Apple Pay, disappears into oblivion. Now I have been able to sort out the most important things and thank you very much for your effort. Please take a closer look at the provider. Everything went well at the beginning, but then.... Kind regards
Hallo Nick, hallo Brankslav, durch die Geldnot in die ich bekommen bin, habe ich mir durch Rechtsanwalt und Bank helfen lassen. Bis zum jetzigen Zeitpunkt wurden die Einzahlungen nicht gebucht gewesen, weder auf dem Spielerkonto, noch zurück auf das Bankkonto. Ich wurde immer und immer wieder nach Belegen gefragt und vertröstet. Auch bei der sofortzahlungsmethode ( isx Financial auch cypern) findet man mehrere Bewertungen, dass das Geld verschwindet. Die einzige Methode mit der man ohne Probleme einzahlen konnte, war Paysafe. Kreditkarte auch Apple Pay, verschwindet im Nirvana. Nun habe ich das gröbste klären können und bedanke mich ganz herzlich für eure Mühe. Bitte schaut euch aber den Anbieter noch einmal genauer an. Zu Beginn lief alles gut, aber dann…. Ganz liebe Grüße
Zdravo, Kermu ,
Žao mi je što čujem za vašu nevolju i izvinjavam se zbog kašnjenja. Od sada ću vam pomagati oko toga. Međutim, nakon što sam pročitao ažuriranje koje ste dali u svom poslednjem postu, nisam potpuno siguran u trenutno stanje vaših spornih depozita na čekanju. Stoga, pre nego što pozovem predstavnika kazina u temu, imam pitanje.
Možete li, molim vas, da mi dostavite ažuriranje i detaljnije razjasnite šta se tamo sada dešava?
Vidim da ste spomenuli nešto u vezi sa advokatom i bankom i da ste uspeli da sredite najvažnije stvari, ali bez detalja. Dakle, pošto razumem da možda niste želeli da podelite nešto osetljivo ovde, bez brige. Ako govorimo o bilo kojoj osetljivoj informaciji, a ne želite da je delite javno, obavestite me o tome u svom sledećem postu, a ja ću moći da označim Vaš post kao „privatan", tako da će biti potpuno skriven od javnosti, vidljivo samo uključenim stranama. Samo mi javi.
Ako je potrebno ili ako vam više odgovara, slobodno odgovorite putem e-pošte ( branislav.b@casino.guru ).
Hvala.
Hello, Kermu,
I am sorry to hear about your trouble and apologize for the delay. From now on, I will assist you with the matter. However, after reading the update you provided in your last post, I am not completely sure about the current status of your disputed pending deposits. Therefore, before I invite the casino representative to the thread, I have a question.
Can you please provide me with an update and clarify in more detail what is happening there now?
I can see you mentioned something regarding a lawyer and a bank, and that you have been able to sort out the most important things, but without details. So, since I understand you maybe did not want to share something sensitive here, no worries. If we are talking about any sensitive information, and you would not like to share it publicly, please inform me about it in your next post, and I can mark your post as 'private', so it will be completely hidden from the public, visible only to the involved parties. Just let me know.
If needed or if it suits you better, feel free to reply via email (branislav.b@casino.guru).
Thank you.
Dear Kermu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Zdravo, Kermu ,
Hvala vam na dodatnim informacijama i izvinjavam se zbog kašnjenja.
Vaša poslednja objava je označena kao „osetljiva", kao što je traženo.
Hajde sada da pitamo kazino za više detalja.
Dragi KuickVin Casino timu ,
Možete li molim vas da pogledate problem igrača i detaljnije objasnite situaciju? Šta se tamo desilo?
Ako je potrebno, slobodno koristite moju e-poštu ( branislav.b@casino.guru ).
Hvala.
Hello, Kermu,
Thank you for the additional information, and I am sorry for the delay.
Your last post is marked 'sensitive', as requested.
Now let's ask the casino for more details.
Dear QuickWin Casino Team,
Could you please look into the player's issue and explain the situation in more detail? What happened there?
If needed, feel free to use my email (branislav.b@casino.guru).
Thank you.
zdravo svima,
Podelili smo e-poštu Branislavu 3. februara 2025.
I mi čekamo ažuriranje.
KuickVin tim.
Hello all,
We had shared an email to Branislav on February 3rd 2025.
We are too waiting for an update.
QuickWin team.
pozdrav svima,
Žao mi je zbog kašnjenja.
Dragi KuickVin tim ,
Odgovorio sam na tvoju e-poštu pre nekog vremena. Možete li to proveriti i dati tražene informacije/detalje?
Hvala.
Greetings all,
I am sorry for the delay.
Dear QuickWin team,
I replied to your email a while ago. Can you please check it and provide the requested information/details?
Thank you.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi Branislave,
Hvala vam na strpljenju.
Molimo vas da vas obavestimo da prioritetno proveravamo vaš odgovor i da ćemo vam se javiti što je pre moguće.
Srdačan pozdrav
KuickVin Team
Dear Branislav,
Thank you for the patience.
Kindly be informed that we are checking your reply with priority and we would get back to you as soon as possible.
Best Regards
QuickWin Team
U redu. Nema problema, KuickVin tim .
Slobodno nas obavestite kada dobijemo dodatne detalje.
Hvala. Radujemo se Vašem odgovoru.
Alright. No problem, QuickWin Team.
Feel free to inform us when additional details are provided.
Thank you. Looking forward to hearing from you.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi Branislave,
Molimo vas da proverite informacije koje ste dobili putem e-pošte.
Za sva dodatna pitanja kontaktirajte nas.
Srdačan pozdrav,
Kuickvin Casino tim
Dear Branislav,
We would kindly request to check the information provided via email.
For any additional questions please contact us.
Kind Regards,
Quickwin Casino Team
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Dear Kermu,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, prinuđeni smo da odbijemo ovaj slučaj jer igrač nije odgovorio na naše poruke i pitanja. Zbog toga nismo u mogućnosti da nastavimo sa daljom istragom ili predložimo moguća rešenja.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku. Međutim, biće nam potrebne tražene informacije/detalji da bismo nastavili.
Puno vam hvala, KuickVin Casino tim , na pružanju informacija i saradnji!
Srdačan pozdrav,
Branislav, Kazino.Guru
Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime. However, we will need the requested information/details to proceed.
Thank you very much, QuickWin Casino Team, for providing information and cooperation!
Best regards,
Branislav, Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
