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Twice my withdraw of $800 were declined by this casino, the first explanation from the support chat was payment provider error and I was asked to withdrew again and it has been declined once more after waiting nearly a week with no explanation and live chat just keeps saying Zendesk not available to contact them I played 50 dollars and recieved a wager welcome bonus on top and wagered it and could withdraw 800 its been almost two weeks.

Dear Mich85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thankyou I really hope this get resolved

It’s actually passed two weeks I just realised and how do I send additional

screenshots privately to the complaint

Dear Mich85,

Have you received your withdrawal from the casino yet?

No have not recieved my withdrawal it’s been over two weeks

They keep saying it’s technical issues

So it has been cancelled again 😭😭 so over the same excuses I did ask why it was cancelled and got no explanation just a apology for the delay same excuses

My withdraw was cancelled again they keep saying it’s my bank details which I have double checked and it’s all correct really frustrating and feel like they want me to play the winnings which I won’t can’t wait to you contact this casino

Thank you Mich85 for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Mich85,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear QuickWin Casino team,

Could you please review the player's account and withdrawal issues in more detail? Why does the casino keep denying her withdrawal requests?

Can you provide her with detailed instructions on how she could withdraw disputed winnings?

Update so I have recieved a email from QuickWin that my withdraw has been processed I will let you know when I receive it in my bank account

Great news, Mich85!

Feel free to inform us about a successful payment or an update.

Dear all,

Thank you for reaching out!

Please be informed that we have indeed processed and paid out the customer's withdrawal.

We hope this helps us reach the resolution of the case.

Best regards,

Quickwin team

Thank you very much for your confirmation, QuickWin Casino team.

Dear Mich85,

Can you confirm a successful withdrawal? Have your disputed funds already been credited to your bank account? If so, can I consider the matter closed, or is there anything else I can help you with?

Update withdraw has been recieved thankyou

Thank you, Mich85, for confirmation and for using the Casino Guru complaint resolution centre. I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, QuickWin Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru