Ovaj kazino odbija da zatvori moj nalog. Pitao sam više puta, a onda su mi rekli ako mi daju kredit od 200 dolara da li ću ga ostaviti otvorenim. Pa sam rekao da. Otprilike 6 meseci kasnije odlučio sam da više ne želim da se kockam i tražio sam podršku u vezi sa zavisnošću od kockanja. Kontaktirao sam svog „vip menadžera" putem e-pošte i savetovao da bih želeo da zatvorim svoj nalog jer sam potrošio previše proteklih godina i želim da prestanem da se kockam, umesto toga da razume i podrži moju odluku, rekao mi je da sam sklopio dogovor za $200 bonusa i neće zatvoriti moj račun. Moj nalog ostaje otvoren, nema opcije za pauzu, nema opcije za zatvaranje naloga i nema opcije za kontrolu potrošnje. Njegov savet je bio „možete da kontrolišete svoju upotrebu tako što se ne prijavite" za nekoga ko pokušava da zaustavi kockanje, ovo je apsolutno sramotno i ne bi trebalo da bude legalno da bude talac opklade od 200 dolara koja je data pre pola godine. Iako odbijam da ikada više koristim ovaj nalog, i dalje želim da se moj nalog zatvori jer ne bi trebalo da mogu da me drže kao taoca.
This casino refuse to close my account. I asked numerous times and then they told me if they give me $200 credit would I keep it open. So I said yes. About 6 months later I decided I didn’t want to gamble anymore and was seeking support with gambling addiction. I contacted my "vip manager" via email and advised I would like to close my account as I spent too much over the past years and I want to stop gambling, instead understanding and supporting my decision, he told me I made a deal for the $200 bonus and he will not close my account. My account remains open, there is no option to take a break, no option to close account and no option to control spending. His advise was "you can control your use by not logging in" for someone who is trying to stop gambling this is absolutely disgraceful and should not be legal to be held hostage from a $200 bet that was given half a year ago. Although I refuse to use this account ever again I still want my account closed because they should not be able to hold me hostage like this.
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