Draga Shanoncarlrobinson,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim situaciju.
Da li ste pokušali da izaberete drugi način plaćanja da biste zatražili povlačenje svog dobitka?
Kada ste poslednji put komunicirali sa korisničkom podrškom kazina u vezi sa otkazivanjem vašeg povlačenja? Koje su sugestije dali kako bi osigurali da vaš zahtev za povlačenje bude odobren?
Možete li potvrditi da li ste uspešno završili punu KIC verifikaciju?
Da li ste uspešno izvršili povlačenje sredstava iz ovog kazina u prošlosti?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear shannoncarlrobinson,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Have you tried selecting a different payment method to request the withdrawal of your winnings?
When was the last time you communicated with the casino's customer support regarding the cancellation of your withdrawal? What suggestions did they provide to help ensure your withdrawal request is approved?
Could you please confirm if you have successfully completed the full KYC verification?
Have you successfully made any withdrawals from this casino in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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