QuickWin Casino - Zahtev za povlačenje igrača je odložen.

Hi, It has now been 15 days since i submitted my withdrawal request and I just keep getting told the same old lies. They claim 3 days for withdrawal payments - I wish. This is the second time they have done this to me for no reason at all and it is wrong. I have no idea how your site has them at a score of 9.6. Same lies, no progress at all and 15 days and counting for a crypto withdrawal. Screenshot proving this fact and laughable chat history from the 25/3/25 also attached

Dear mrlobster,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please advise if you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina, Thanks for your prompt reply. In regards to your question I can advise:

1) I have made 2 withdrawals before successfully to the very same Dogecoing account

2) I believe I have passed the KYC verification (as there were no issues with the previous withdrawals

3) Winngs were accumulated without the use of any bonuses

The staff on chat just keep either disconnecting me or lying to me (as you can see from the chat history) whenever I follow the status up and it has now gotten beyond the joke.

I appreciate your assisstance re the matter - much appreciated.

Regards,

Paul

Thank you for your reply, mrlobster. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Hello Kristina,

To answer your question:

1) Last successful withdrawal was on the 19th January and it took a total of 32 days to be paid (as it was submitted on the 19th December 2024)

2) The current status of my withdrawal has not changed since it was submitted. The status is "under review" and please see attached a screen shot taken a few minutes ago to verify this fact. Live chat have repeatedly lied to me and advised it was in final steps of being paid, and this was over 14 days ago.

Here is a screen shot of the 2 withdrawals that were paid that were submitted in 22nd and the 21st December, and finally paid on the 19th January 2025 (I thought they were on the 19th December as per my previous response however I was mistaken).

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello Kristina,

I have forwarded a copy of the chat history from the 26th March 2025 to you at your email address as per your request.

Thanks for your assistance in this matter.

Regards,

Paul

Hello, I have tried numerous times since my last correspondence with you to get them to pay it but now a month after it was submitted, still the same lies and excuses and no payment! Beware this horrible casino!

Thank you very much, mrlobster, for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem resolved to your satisfaction in the near future.

Dear mrlobster,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite QuickWin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thanks Jana - i appreciate your help re the matter.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Jana, I can confirm that the funds were paid and received yesterday. No doubt the withdrawal was only paid due to you guys contacting them and I very much appreciate your assistance in this matter. You have been fantastic from start to finish. My only suggestion is to remove the good rating you have for Quickwin as they really are an absolutely terrible casino with pathetic customer service, full of lies and rubbish. Players beware - do not ever deposit a cent at this place. Thanks again to the team at CasinoGuru for a job well done

Dear mrlobster,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru