Dragi Aksoi ,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za poteškoće koje ste imali sa svojim depozitom.
Da bismo bolje razumeli vašu situaciju i da bismo vam efikasno pomogli, možete li nam dati sledeće detalje:
- Možete li da navedete datum i vreme kada ste pokušali da izvršite svoj prvi depozit?
- Koji iznos ste pokušavali da uplatite i koji način plaćanja ste koristili?
- Da li ste primili bilo kakve poruke o grešci ili obaveštenja tokom pokušaja depozita?
- Da li ste kontaktirali korisničku podršku kazina u vezi sa ovim problemom, i ako jeste, kakav je njihov odgovor?
- Da li imate bilo kakve snimke ekrana ili poruke e-pošte u vezi sa ovom transakcijom koje možete da podelite sa nama?
Možete proslediti bilo koju relevantnu komunikaciju na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Aksoy,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your deposit.
To better understand your situation and assist you effectively, could you please provide us with the following details:
- Can you specify the date and time when you attempted to make your first deposit?
- What amount were you trying to deposit, and which payment method did you use?
- Did you receive any error messages or notifications during the deposit attempt?
- Have you contacted the casino’s customer support regarding this issue, and if so, what was their response?
- Do you have any screenshots or email communications related to this transaction that you can share with us?
You can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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