Hvala vam na odgovoru i objašnjenju, Nik.
Draga dominicandmommi64 ,
Kao što sam ranije pomenuo, dokazi koje ste nam dostavili ne dokazuju ništa, i kao što je Nick naveo u svom postu, nijedna uplata sa vašeg bankovnog izvoda (nedostaju datumi i vreme) ne odgovara predmetnom depozitu.
Može se desiti da kazino potvrdi depozit iako nije primio uplatu. To je automatsko obaveštenje koje sistem kazina šalje po uplati depozita. Međutim, postoji proces iza takve transakcije i takva transakcija se u potpunosti obrađuje kada vaša banka/provajder metoda plaćanja oslobodi sredstva. Ako to iz bilo kog razloga nije uradila vaša banka u potpunosti i transakcija nije završena, kazino nije primio ta sredstva, a kao da vaš depozit uopšte nije izvršen, pa su dobici nevažeći.
Možete li mi dati kompletnu istoriju transakcija od načina plaćanja korišćenog za depozit za period od 20.10.2023. do sada, sa svim detaljima vidljivim u dokumentu? Bilo bi veoma cenjeno ako je originalni dokument/bankovni izvod u .pdf formatu.
Zatim bismo mogli da pokušamo da zamolimo Nika da to još jednom proveri kod nadležnih odeljenja kazina i da pokuša da identifikuje vaš depozit. Za sada mi je zaista žao, ali u vašem bankovnom izvodu nema uplate koja bi se mogla identifikovati kao transakcija izvršena kazinu. Nema detalja o vlasniku bankovnog računa, datuma i vremena, a iznos potvrđenog depozita iz obaveštenja e-pošte koji je automatski poslao kazino ne odgovara nijednoj uplati na bankovnom izvodu.
Sa dostavljenim detaljima i snimcima ekrana, kako možete da zamislite da dokažete da je depozit zaista izvršen i uspešno/potpuno obrađen na strani vaše banke?
Thank you for your reply and explanation, Nick.
Dear dominicandmommy64,
As I mentioned earlier, the evidence you provided us with does not prove anything, and as Nick stated in his post, none of the payments from your bank statement (missing dates and times) corresponds with the deposit in question.
It can happen that a casino confirms a deposit despite not receiving a payment. It is an automatic notification sent by the casino's system upon making a deposit. However, there is a process behind such a transaction, and such a transaction is completely processed when your bank/payment method provider releases the funds. If it was not done completely by your bank for any reason and the transaction was not completed, the casino did not receive those funds, and it is as if your deposit was not done at all, so the winnings are invalid.
Can you please provide me with the Complete transaction history from the payment method used for the deposit for the period from October 20, 2023, until now, with all the details visible in the document? It would be highly appreciated if it is the original document/bank statement in .pdf format.
Then, we could try to ask Nick to double-check it with the casino department(s) in charge and to try to identify your deposit. For now, I am really sorry, but in your bank statement, there is no payment that could be identified as the transaction made to the casino. There are no details of the bank account owner, dates and times, and the amount of the confirmed deposit from the email notification automatically sent by the casino does not match any payment in the bank statement.
With the details and screenshots provided, how do you please imagine proving that the deposit was really made and successfully/completely processed on your bank's side?
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