pozdrav svima,
Pažljivo sam pregledao situaciju i nažalost nijedno od traženih povlačenja nije bilo valjano. Prvo traženo povlačenje (56 USD) je zasnovano na depozitu koji koristi bonus na depozit od 250%, što daje dodatnih 97,50 USD za igranje, međutim ovo su bonus sredstva i ne mogu se unovčiti, uklanjaju se nakon odobrenja traženog povlačenja. Pre nego što je traženo povlačenje moglo da se pregleda, igrač je zatim otkazao traženo povlačenje povrh salda koji se može igrati iz besplatnog bonusa, odigrao sredstva još malo i zatražio dodatno povlačenje (124,50$). Sada imamo dve situacije, nevažeće povlačenje povrh besplatnog bonusa, to se zove mešanje sredstava. Pošto su sada postojala mešana sredstva (nevažeće podizanje gotovine i besplatni bonus), traženo povlačenje je odbijeno i početni gotovinski depozit je deponovan nazad na račun igrača kao gotovina dajući igraču priliku da igra i ponovo pobedi na gotovinski depozit. Ovaj iznos gotovine je igrač zatim odigrao na nulu.
Nakon toga igrač je deponovao određeni broj uzastopnih besplatnih žetona što je rezultiralo pobedom i zahtevanim povlačenjem (200$), samo jedan besplatni čip je važeći između sesija gotovinskog depozita/igranja, tako da je ovaj zahtev za povlačenje takođe odbijen. Još uvek je bilo 100 dolara u gotovini za igru na računu koji je takođe zatražen za povlačenje, ali je igrač potom otkazao i odigrao na nulu.
Zaista je ključno razumeti uslove i odredbe kazina, sva pravila u vezi sa bonusima, i besplatnim bonusima i kuponima za depozit, daju se kao iskačući prozor i saglasan je sa igračem pre nego što se kupon iskoristi, međutim čitanje opštih uslova je veoma se ohrabruje svim igračima da izbegavaju ovakve situacije.
Prateća dokumentacija je prosleđena casino.guru timu na pregled.
Najlepše želje,
Nik i Raging Bull
Greetings all,
I have closely reviewed the situation and unfortunately none of the requested withdrawals were valid. The first requested withdrawal ($56) was based on a deposit using a 250% deposit bonus giving an additional $97.50 to play with however these are bonus funds and non-cashable, they are removed on approval of a requested withdrawal. Before the requested withdrawal could be reviewed the player then cancelled the requested withdrawal on top of playable balance from a free bonus, played the funds some more then requested an additional withdrawal ($124.50). We now have two situations, an invalid withdrawal on top of a free bonus, this is called mixing funds. Since there were now mixed funds (invalid cash withdrawal and free bonus) the requested withdrawal was denied and the initial cash deposit was deposited back into the player account as cash giving the player the opportunity to play and win again on the cash deposit. This cash amount was then played to zero by the player.
After this the player deposited a number of consecutive free chips resulting in a win and requested withdrawal ($200), only one free chip is valid between cash deposit/play sessions thus this withdrawal request was also denied. There was still $100 in playable cash in the account which was also requested for withdrawal but then cancelled and played to zero by the player.
It really is critical to have an understanding of the terms and conditions of the casino, all rules regarding bonuses, both free bonuses and deposit coupons is given as a pop-up and agreed to by the player before coupon redemption however reading the general terms is highly encouraged for all players to avoid situations such as this.
Supporting documentation has been forwarded to the casino.guru team for review.
Best wishes,
Nick and Raging Bull
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