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The casino’s terms clearly state their turnaround times to process a withdrawal. I requested my withdrawal on 3/24 and it was approved on 3/31. Payout times state that it takes 7-10 business days from the day it’s approved to be sent out. The 10th day came and went and I have not gotten my payout. I contacted support and I’m told to check back another day which means I won’t get anything until I’m in my fourth week of waiting even though their timeframes were not honored or abided by on their end. I’m beyond angry because no one can tell me exactly when I’ll get my payout. I’m simply told they will escalate the issue and that I can check back In a day or so. I need that money now as stated in their terms.

i Also have two other withdrawals pending, both requested on 4/1. Per the casino terms, each withdrawal request will be reviewed within 7 business days. It’s now 10 business days and nothing has been done. Completely uncalled for. I even emailed the finance team 2 days ago and have received a response from them. If a fast payout is needed, this is not the way to get it. Withdrawal times are extremely slow and they do not honor they’re own timeframes.

Dear Melsslots51,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Have you ever made a successful withdrawal before? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Additionally, I would like to point out, that Raging Bull Slots Casino is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/raging-bull-slots-casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

I’m very much aware of their timeframes. However, they’ve exceeded those time frames. Everytime I talk to someone I’m told it’s been escalated and to chat back on Monday. today was only Thursday so why would I have to wait till Monday for an update. I was told the delay was due to unforeseen circumstances. I have withdrawn from them before and it only took 10 days to receive my winnings from the day I requested it to the day I got my money. It has now been over three weeks, heading into the fourth week for no reason. I’ve emailed the payment area several times with no response. I have several conversations saved via email transcript with the casino. They’re very long so I’m not sure if attaching them is wise. I can certainly email them. As per my original writing, my winnings should’ve been paid out on Wednesday, 4/14 which was the 10th business day since it was approved on 3/31. I’m told they cannot contact the payment area. I even spoke to a supervisor that couldn’t help me any more then an agent. And no one can give me even an approximate timeframe as to when I’ll finally get my funds. And.... I have two pending withdrawals that haven’t

even been touched and they are both on the eleventh business day when they’re supposed to be complete by the 7th business day in their terms. I’m made to follow the terms so why aren’t they? There’s just no excuse for what happening here. I was paid gayer in October during covid then I am right now. Someone is not doing their job and I’m the one at the short end of the stick. They do not care about their customers.

My Withdrawal request is a bitcoin transaction so it should be quick and easy to process. They acknowledged two weeks ago that they received the bitcoin address and that my payment would be processed as soon as it was approved. That never happened

Thank you very much Melsslots51 for your reply and email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you for your help.

Hello Melsslots51!

From now on, I will be taking care of your complaint. I would like to invite Raging Bull Slots Casino's representatives to join this discussion and help us to solve the issue.

Thank you

I would like to cancel this complaint as I’m hopeful I’ll be able to work it out with them on my own.

We are rejecting this complaint as per the player's request.

Please, in case you'd need our help once again, do not hesitate to reopen this complaint at any time.