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When I first choose my withdrawal from the site I was told it would be 5 days. That was not the case. I was then told that it would be seven business days for approvals. Those days past and when trying to escalate I got the biggest run around. back and forth from department department. The finance department assured me once my approval was done they would send payment approval has been processed AND was given another delay tactic. "It will be sent in 2-3 days" it is always wait 24-48 hours and never an actual resolution. Still have not Received payout

Dear amandaturner4, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When exactly did you submit your withdrawal request?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards

Veronika

Dear amandaturner4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.