Poštovani msarchetipe528,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li da nam kažete da li ste kontaktirali korisničku podršku kazina u vezi sa problemom sa vašom verifikacijom? Šta je bio njihov predlog?
Možete li da navedete koliko puta ste pokušali da pošaljete fotografiju svoje vozačke dozvole kazino sistemu? Da li je svaki put odbijen?
Da li ste poslali još neka dokumenta u kazino na verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear msarchetype528,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you communicated with the casino customer support regarding the problem with your verification? What was their suggestion?
Could you please specify how many times you tried submitting the photo of your driver's license to the casino system? Has it been rejected every time?
Have you sent any other documents to the casino for verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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