The player from New Mexico faced delays in withdrawing funds, having requested a withdrawal three weeks prior, which was approved after 12 days, but she still had not received the money. Despite being a consistent depositor, customer service offered no resolution, and the player was frustrated with the lack of support. The Complaints Team facilitated communication with the casino, which confirmed that the withdrawal had been approved for payout via Bitcoin. However, the case was ultimately rejected due to the player's lack of response to follow-up inquiries.
Igračica iz Novog Meksika se suočila sa kašnjenjem u povlačenju sredstava, pošto je tri nedelje ranije zatražila povlačenje, koje je odobreno nakon 12 dana, ali još uvek nije dobila novac. Uprkos tome što je bio dosledan deponent, korisnička služba nije ponudila rešenje, a igrač je bio frustriran nedostatkom podrške. Tim za žalbe je olakšao komunikaciju sa kazinom, koji je potvrdio da je povlačenje odobreno za isplatu putem bitkoina. Međutim, slučaj je na kraju odbijen jer igrač nije odgovorio na naknadna pitanja.
Automatski prevedeno:
