Hvala vam na zakašnjenjem odgovoru. Međutim, smatram da su vaše objašnjenje i dokazi nedovoljni i, iskreno, obmanjujući.
Prvo, moram da ponovim svoj zahtev za potpunu i detaljnu istoriju svih mojih opklada i transakcija. Ovo je neophodno za mene da u potpunosti razumem i potvrdim vaše tvrdnje. Očekujem da će ovo biti obezbeđeno brzo i bez ikakvih propusta.
Drugo, postoji značajna kontradikcija između razloga koji mi je dat za ograničenje naloga i razloga koji sada navodite. Jedini razlog koji mi je saopštio Rainbet usklađenost je bio: „Vaš nalog je blokiran jer ste igrali iz zemlje koja nije podržana našom licencom."
Ovo objašnjenje se fokusira isključivo na moju lokaciju kao opravdanje za ograničenje. Nasuprot tome, vi sada tvrdite: „U Rainbet-u, zadržavamo pravo da suspendujemo ili zatvorimo naloge po sopstvenom nahođenju, a to se može uraditi bez prethodnog obaveštenja. U slučaju u pitanju, korisnički nalog nije imao nijedan rezultat na čekanju ili preostala stanja u trenutku zatvaranja." Ovo objašnjenje pomera fokus sa moje lokacije i implicira da je zatvaranje bilo zbog Rainbetovog opšteg prava da zatvori račune i/ili stanja na mom računu. To su jasno različiti i nespojivi razlozi, pa otuda i direktna kontradikcija. Dobio sam samo prvo objašnjenje od Rainbet podrške.
Da dodatno naglasim ovu kritičnu tačku, završio sam KIC proces sa portugalskom adresom pre nego što sam izvršio početni depozit. Zato zahtevam jasno i nedvosmisleno objašnjenje zašto je moja aktivnost uopšte prihvaćena ako je Portugal zemlja sa ograničenjem. Vaša nemarnost po ovom pitanju je neprihvatljiva. Čvrsto tvrdim da svi moji depoziti treba da budu vraćeni u potpunosti zbog vašeg neuspeha da pravilno potvrdite moje pravo da igram i vašeg naknadnog prihvatanja mojih sredstava.
Štaviše, vaš uporni nedostatak odgovora na moje brojne mejlove je neprofesionalan i ukazuje na nespremnost da se ovo pitanje pozabavi pravično i transparentno. Ovo ćutanje samo pojačava moje uverenje da RainBet pokušava da izbegne svoje odgovornosti.
Snimci ekrana koje ste dali su neadekvatni i ne predstavljaju konačan dokaz. Ne uspevaju da se pozabave činjenicom da sam imao stanje na svom nalogu, aktivne besplatne opklade i trebalo je da dobijem značajan bonus za povraćaj gubitaka. Vaš dokaz prikladno ignoriše ove ključne elemente.
Osim toga, imao sam potvrđen dogovor sa vašim VIP menadžerom, Amirom, da dobijem 4k250$ besplatne opklade. Ovaj sporazum je bio na snazi pre mojih najnovijih depozita i aktivnosti igara i bio je ključni faktor u mom daljem angažmanu sa RainBet-om.
U zaključku, insistiram da RainBet Casino preuzme punu odgovornost za svoje greške i vrati moj deponovani iznos u celosti. Očekujem brzo, sveobuhvatno i zadovoljavajuće rešenje ovog pitanja. Sva dalja odlaganja ili neadekvatni odgovori će biti eskalirani u skladu sa tim.
Thank you for your belated response. However, I find your explanation and evidence to be insufficient and, frankly, misleading.
Firstly, I must reiterate my demand for a complete and detailed history of all my bets and transactions. This is essential for me to fully understand and verify your claims. I expect this to be provided promptly and without any omissions.
Secondly, a significant contradiction exists between the reason I was given for my account restriction and the reason you are now providing. The only reason communicated to me by Rainbet compliance was: "Your account was blocked because you were playing from a country that is not supported under our license."
This explanation focuses solely on my location as the justification for the restriction. In contrast, you now assert, "At Rainbet, we reserve the right to suspend or close accounts at our discretion, and this may be done without prior notice. In the case in question, the user's account did not have any pending outcomes or remaining balances at the time of closure." This explanation shifts the focus away from my location and implies the closure was due to Rainbet's general right to close accounts and/or the state of my account balance. These are clearly different and incompatible reasons, hence the direct contradiction. I have only received the first explanation from Rainbet support.
To further emphasize this critical point, I completed the KYC process with a Portuguese address before making my initial deposit. Therefore, I demand a clear and unequivocal explanation as to why my activity was accepted in the first place if Portugal is a restricted country. Your negligence in this matter is unacceptable. I firmly argue that all my deposits should be refunded in full due to your failure to properly verify my eligibility to play and your subsequent acceptance of my funds.
Furthermore, your persistent lack of response to my numerous emails is unprofessional and indicative of an unwillingness to address this issue fairly and transparently. This silence only reinforces my belief that RainBet is attempting to avoid its responsibilities.
The screenshots you provided are inadequate and do not constitute conclusive evidence. They fail to address the fact that I had a balance in my account, active free bets, and was due to receive a substantial lossback bonus. Your evidence conveniently ignores these crucial elements.
Beyond this, I had a confirmed agreement with your VIP manager, Amir, to receive 4x250$ free bets. This agreement was in place before my most recent deposits and gaming activity, and was a key factor in my continued engagement with RainBet.
In conclusion, I insist that RainBet Casino take full responsibility for its errors and refund my deposited amount in its entirety. I expect a prompt, comprehensive, and satisfactory resolution to this matter. Any further delays or inadequate responses will be escalated accordingly.
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