Hvala vam na e-poruci sa dodatnim informacijama i dokazima, Rajabets tim.
Dragi rakstar,
Dobio sam dokaze od kazino tima u vezi sa njihovim zvaničnim podacima o korisniku tokom avgusta 2024., pa čak i za celu godinu do decembra 2024. Kao što je kazino tim tačno pomenuo, korisnik Lokesh Choudhari - 8003778144-0@airtel se ne nalazi na Rajabetovim zvaničnim detaljima i nije ni na koji način povezan sa njima, tako da naravno transakcija uopšte nije primljena na njihovoj strani. Iako se mogu složiti sa vama da operater livechata možda nije pružio najtačnije informacije u vezi sa transakcijom, važno je napomenuti da je vaš upit stigao nakon izvršene uplate, a ne ranije, što je možda ograničilo mogućnost operatera da potvrdi da li je korisnik 8003778144-0@airtel bio povezan sa Rajabetom ili ne. Zato vas je odmah obavestila da iznos nisu dobili. Kada je odgovarajući tim proverio transakciju, ustanovljeno je da je uplata izvršena korisniku koji uopšte nije povezan sa Rajabetsom. Nažalost, odgovornost je igrača da još jednom proveri svoj izbor i osigura da su svi detalji pravilno odabrani kako bi uplata bila poslata tačnom korisniku.
Iako iskreno želim da mogu da pomognem dalje, ključno je razumeti da mi nismo finansijski organ i da nemamo apsolutno nikakvu nadležnost nad transakcijama između banaka ili drugih institucija. Ovo pitanje se mora obratiti direktno vašoj banci. Nažalost, ne možemo više ništa da uradimo, jer ovo pitanje u potpunosti ne spada u naše nadležnosti. Nadam se da razumete ograničenja naše uloge u ovoj stvari.
Zaista saosećam sa vašom situacijom i voleo bih da imam bolje vesti, ali nažalost, ništa se ne može učiniti ni sa naše, ni sa strane kazina.
Ako još nešto mogu da vam pomognem ili da vam pomognem da razjasnite, molim vas ne ustručavajte se da pitate.
Thank you for your email with the additional information and evidence, Rajabets Team.
Dear raxstar,
I have received evidence from the casino team regarding their official beneficiary details during August 2024 and even for the whole year until December 2024. As the casino team correctly mentioned, the beneficiary Lokesh Choudhary - 8003778144-0@airtel is not upon Rajabet's official details and is not related to them in any way, thus naturally the transaction has not been received on their end at all. While I can agree with you that the livechat operator might not have provided the most accurate information regarding the transaction, however, it's important to note that your inquiry came after the payment was made, not prior, which may have limited the operator's ability to confirm whether the beneficiary 8003778144-0@airtel was connected to Rajabet or not. That's why she informed you straight away that they had not received the amount. Once the appropriate team checked the transaction, it was established the payment was made to a beneficiary not related to Rajabets at all. Regrettably, it is the player's responsibility to double-check their selections and ensure that all the details are selected correctly so that the payment is sent to the correct beneficiary.
While I sincerely wish I could assist further, it is crucial to understand that we are not a financial authority and have absolutely no jurisdiction over transactions between banks or other institutions. This matter must be addressed directly with your bank. Unfortunately, there is nothing more we can do, as this issue falls entirely outside our scope of authority. I hope you can understand the limitations of our role in this matter.
I truly empathise with your situation, and I wish I had better news, but regrettably, there is nothing that can be done either from our or the casino side.
If there’s anything else I can assist you with or help clarify, please don’t hesitate to ask.
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