Draga Kristina,
Hvala vam na odgovoru. Već sam dostavio potrebne KIC dokumente, uključujući:
• Prednja i zadnja slika moje Aadhaar kartice.
• Fotografija na kojoj držim papir sa „Raja Bets" i datumom napisanim na njemu, zajedno sa mojom Aadhaar karticom u drugoj ruci.
Međutim, zbunjen sam procesom. Ako je ovo zaista bio uslov KIC-a, zašto je moje povlačenje prvobitno odobreno, da bi sledećeg dana bilo odbijeno, a onda je iznenada moj nalog zahtevao KIC verifikaciju? Ovakav redosled događaja izaziva zabrinutost i voleo bih da pojasnimo zašto se to dogodilo.
Obavestite me koliko brzo ovaj problem može da se reši.
Dear Kristina,
Thank you for your response. I have already submitted the required KYC documents, including:
• A front and back picture of my Aadhaar card.
• A photo of myself holding a paper with "Raja Bets" and the date written on it, along with my Aadhaar card in my other hand.
However, I am confused about the process. If this was truly a KYC requirement, why was my withdrawal initially approved, only to be declined the next day, and then suddenly my account required KYC verification? This sequence of events raises concerns, and I would appreciate clarification on why this happened.
Please let me know how soon this issue can be resolved.
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