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I used the welcome bonus and tried to withdraw my funds once I met the wagering requirements, but they were entirely confiscated!

I was told I violated the terms of use, even though I didn't.

ウェルカムボーナスを使用してかけ条件かけ終わって出金しようと思ったら全額没収された！

利用規約には違反していないが違反したと言われた

Dear hirokann0525,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you encountered with the online casino.

To assist you further, could you please provide additional information regarding the welcome bonus you utilized?

• Specifically, do you have any documentation or screenshots of the terms and conditions associated with the welcome bonus?
• Additionally, can you clarify the actions you took once you met the wagering requirements?
• Did you attempt to initiate a withdrawal immediately after meeting the requirements, or did you encounter any specific error messages or notifications when attempting to withdraw your funds?
• Which games you’ve been playing (live casino games, slots, or sports betting)?

Furthermore, if you have any relevant communication or correspondence with the casino regarding this matter, we encourage you to forward it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

After playing baccarat

バカラでプレイした後

I bought free spins on Blood Suckers MegaWays and continued playing.

Blood Suckers MegaWaysの　フリースピンを購入して　プレイし続けた

Hi hirokann0525,

• Could you please request your full game history from the casino and forward it to petronela.k@casino.guru? It would help us greatly to understand what has happened while you were completing the bonus wagering.

Thank you.

After successfully going all-in twice in a row

I kept betting bonus buys for $600-1000.

2回連続オールインを成功させたあと

ボーナスbuyを　600-1000ドルで賭け続けた

Hi hirokann0525,

• Can you kindly provide the precise link to the promotional offer you activated?
• Did you find the bonus within your account, or was it sent to you via a promotional email?

Thank you.

account

https://ramenbet.com/welcomegifts

welcome bonus

アカウント

https://ramenbet.com/welcomegifts

ウェルカムボーナス

Hi hirokann0525,

I have checked the general bonus rules and this is what I found (here):

- A player making large bets (over 5 USD/EUR/NZD or equivalent in other currencies) to quickly increase the bonus balance and then sharply reducing the bet size without a visible reason and with a sufficient balance may be suspected of using a system that gives an advantage in the game and abusing the bonus. Each such case will be considered individually, and the casino administration may take the measures described below. The casino strongly disapproves of such gaming behavior.

You previously stated: "I kept betting bonus buys for $600-1000". Do I understand correctly that you placed greater bets than allowed while completing the bonus wagering?

Thank you.

Although it is not given as a condition for placing

I was told all in okay! !

かけ条件には付与されないけど

オールインオッケーって言われたよ！！

Terms and conditions may have changed slightly since I played.

私がプレイして時と若干　規約が変更されている可能性がある

Hi hirokann0525,

I understand that general bonus terms and conditions may have been updated since your last play. However, it's common in most online casinos to have restrictions on maximum bets while fulfilling bonus wagering requirements.

• Have you knowingly placed bets exceeding the limits outlined in the rules?

Thank you.

No! !

20% of the bonus is reflected in the wagering conditions.

There is no upper limit on pets! ! ! !

Free to hang

違うよ！！

かけ条件に反映されるのがボーナスの20%

掛けるのはペット上限ないよ！！！！

掛けるのは自由

I played in December

Do you think the terms and conditions will be changed around February or March? guess

私がプレイしたのは12月

規約変更は2、3月頃だと思う？推測

Hi hirokann0525,

If you believe that you didn't breach the maximum bet rule while completing the bonus wagering, please request and subsequently forward your game history to petronela.k@casino.guru at your earliest convenience.

Thank you.

sent

送った

Hi hirokann0525,

• I'm sorry but I haven't received any game history from you. Could you please try again?

Thank you.

After going all-in twice

I played the slot bonus game all the time.

オールイン２回のあと

スロットのボーナスゲームをずっとプレイした

Hi hirokann0525,

I have previously requested your complete game history twice, especially if you believe you did not violate the maximum bet rule. Please understand that a few screenshots may not capture all your bets made during the bonus wagering, and without the comprehensive game history, we are unable to provide assistance.

This is the final request to provide it. Otherwise, I will be compelled to reject your complaint.

Thank you for your assistance and understanding.

I sent you a video by email

I can't see the history of the blood slot!!

I contacted custom support

It may have been removed to hide the casino's secrets.

Chat history sent via email!!

メールで動画送ったけど

blood スロットの履歴見れない！！

カスタムサポートに問い合わせしたけれど

カジノ側が隠す為に消されてかもしれない

チャット履歴メールで送った！！

You can only see up to 4 months ago💦💦

４ヶ月前までしか見れないって💦💦

Hi hirokann0525,

• Could you kindly provide information on when the entire incident occurred? How long ago was it?

Thank you.

Exactly 4 months ago

After that, I exchanged about 10 emails of complaints.

丁度４ヶ月前

その後に10通前後クレームのメールのやり取りをした

Thank you very much, hirokann0525, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you hirokann0525 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Ramenbet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

thank you

Help me from wrongful confiscation

ありがと

不正な没収から助けてください

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao Antillephone N.V. (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter