Zdravo,
Imali smo komunikaciju sa igračem preko našeg tima za korisničku podršku. Pošto rezolucija koju smo dali nije bila zadovoljavajuća za igrača i smatramo da je ovo naša konačna odluka, razumemo da ovo možda nije bio odgovor kojem se igrač nadao.
Ako igrač nije zadovoljan našom rezolucijom, možete uputiti pitanje igrača na odlučivanje od strane našeg imenovanog ADR-a:
EADR Ltd., Evropsko alternativno rešavanje sporova („EADR") je nezavisna arbitraža sa glavnom kancelarijom na adresi 189/1, The Strand, Gzira GZR 1024, Malta, koja obezbeđuje alternativno rešavanje sporova i dizajnirana je da bude u skladu sa „Alternativnim potrošačkim sporovima". Rezolucija (Opšta) regulativa" (SL378.18) na Malti.
Pozdravi,
RANT tim
Hello,
We have had communications with the player through our customer support team. Since the resolution we provided was not satisfactory to the player and we consider this to be our final decision, we understand that this might not have been the answer the player hoped for.
If the player is not satisfied with our resolution, you may refer the player's matter for adjudication by our appointed ADR:
EADR Ltd., European Alternative Dispute Resolution (‘EADR’) is an independent arbitration with their main office at 189/1, The Strand, Gzira GZR 1024, Malta, providing alternative dispute resolution and is designed to comply with the "Consumer Alternative Dispute Resolution (General) Regulations" (S.L.378.18) in Malta.
Regards,
The RANT Team
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