Prijavio sam se na rapidcasino i deponovao ukupno 4600 SEK. Nisam znao da je u vlasništvu justspin.com.
Zamolio sam justspin.com da zatvori moj račun i zatvori svoju e-poštu za celu licencu, ipak je bilo moguće da se registrujem i igram, ne bih mogao da uložim depozit koji sam osvojio. Zatvorio sam se pre 60 nedelja i mogao sam da igram prošle nedelje na njihovoj sestrinskoj stranici, pogledajte fotografiju za moj zahtev za zatvaranje.
stoga sam tražio povraćaj novca, ali su ga odbili rekavši:
Nadam se da će vas ovaj imejl dobro naći.
Sa žaljenjem vas obaveštavamo da je vaš zahtev za povraćaj novca odbijen od strane relevantnog odeljenja. Kao što je prethodno saopšteno, vaši prethodni nalozi kod nas su zatvoreni.
Nakon pregleda vaših nedavnih aktivnosti na nalogu, primetili smo da ste otvorili drugi nalog kod nas, čime ste prekršili naše uslove i odredbe koje ste prihvatili pre otvaranja naloga, u nastavku:
Odeljak 6: ZASTUPANjA I PREDUZEĆA IGRAČA
Odredbe i uslovi: Odredbe i uslovi | Rapid Casino
Uzdržite se od otvaranja drugih naloga. Ovo je naša poslednja komunikacija u vezi sa ovim pitanjem.
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Ranije NISAM imao drugi nalog na rapidcasinu, ovo je njihova prava laž.
I signes up on rapidcasino and deposited a total of 4600 SEK. Did not know it was owned by justspin.com.
i have asked justspin.com to close my acc and close my email on the whole license, still it was possible for me to signup and play, i would not have been able to deposit it i had won. I closed myself out for 60 weeks ago and was able to play last week on their sister site, please see photo for my closure request.
therefore i asked for a refund but it got denied by them saying:
I hope this email finds you well.
We regret to inform you that your refund request has been denied, by the relevant department. As previously communicated, your previous accounts with us were closed.
Upon reviewing your recent account activity, it has come to our attention that you have opened another account with us, thereby violating our terms and conditions you agreed to before creating an account, below:
Section 6 :PLAYER REPRESENTATIONS AND UNDERTAKINGS
Terms and Conditions: Terms & Conditions | Rapid Casino
Please refrain from opening any other accounts. This is our last communication regarding this matter.
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i have NOT had another account on rapidcasino before, this is a true lie from them.
Automatski prevedeno: