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Hi I have 2 withdrawals that have not been sent since a couple of days ago,

Hej jag har 2 uttag som inte är skickade sedan ett par dagar sedan ,

Additional comments from the player:

"Hi I have spent 2700euro in this casino since when I requested a withdrawal of 1100 Euro so they refuse to pay"

Dear maroun2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawals approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hello

I have already received a withdrawal of 300 Euro last week, but now they no longer answer when it comes to a larger payment?

Hej

Jag har redan fått ett uttag på 300 Euro förra veckan, men nu svara dom inte längre när det gäller ett större utbet?

Could you please send me a screenshot of your cashier history? My email address is petronela.k@casino.guru.

Hello ,

I got the money after 2 weeks then I never closed my account there again as I play there.

Hej ,

Jag fick pengarna efter 2 veckor därefter stängde jag mitt konto där aldrig mer som jag spelar där.

Thank you very much, maroun2021, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Yes we finish

Ja vi avslutar

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, maroun2021, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru